Edwin Enrique Muñoz Villalobos

• Financial Services/Card Holder Services
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Citizens Participations Coordinador