Edwin Enrique Muñoz Villalobos
Loyer
Santa Catarina NL
Overview
41
41
years of professional experience
Work History
Customer Service Asóciate
Sutherland Mexico
México/Monterrey
2020.09 - 2024.06
- Financial Services/Card Holder Services
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Representative
Sitel
Monterrey/Mexico
2018.04 - 2020.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Teacher
Inglés Vivencial
Monterrey/Mexico
2017.08 - 2018.01
Vendor Assistant
Amigos De Jesús Shop
Monterrey Mexico
2017.06 - 2017.08
Supreme Court From Venezuela
Power Jueicial
Maracaibo/Estado Zulia/Venezuela
1983.05 - 2012.04
Citizens Participations Coordinador
Education
English/French Teacher -
Universidad Del Zulia
Maracaibo/Zulia StateLoyer -
Dr. Rafael Urdaneta University
Maracaibo/Zulia State/VenezuelaSkills
Assisted in the development of training materials for new team members joining the vendor management department, enabling faster onboarding and knowledge transfer
Assisted in creating detailed reports outlining vendor performance metrics, enabling informed decision-making regarding future partnerships or adjustments to existing agreements
Implemented process improvements within the procurement department that led to more efficient workflows and better overall performance
Developed strong rapport with key stakeholders across various departments to streamline collaboration efforts around procurement initiatives
Timeline
Customer Service Asóciate
Sutherland Mexico
2020.09 - 2024.06
Customer Service Representative
Sitel
2018.04 - 2020.05
Teacher
Inglés Vivencial
2017.08 - 2018.01
Vendor Assistant
Amigos De Jesús Shop
2017.06 - 2017.08
Supreme Court From Venezuela
Power Jueicial
1983.05 - 2012.04
English/French Teacher -
Universidad Del Zulia
Loyer -
Dr. Rafael Urdaneta University