Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional documentation
Timeline
Generic

Edwin Isaias Tapia Castillo

Querétaro, Qro.

Summary

Market Quality Engineer with expertise in data analysis and root cause analysis. Successfully developed corrective actions that enhanced product quality and compliance with ISO 9001 standards. Proven ability to collaborate across teams and manage customer complaints effectively, fostering a culture of continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Market Quality Engineer

Samsung Electronics Digital Appliances México S.A. de C.V.
Querétaro
11.2021 - Current
  • Performed data analysis to identify root causes of quality issues and developed corrective actions.
  • Developed reports summarizing key metrics related to product quality including defect rates, main problems, potential improves.
  • Collaborated with cross-functional teams to develop solutions that improve overall product quality.
  • Prepared detailed reports outlining findings from investigations into customer complaints or other sources of information taked directly from field.
  • Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards related to market quality area.
  • Reviewed engineering drawings, process specifications, test requirements, inspection plans, training materials and other technical documents for accuracy.
  • Analyzed customer complaints and feedback, conducted investigations through defective parts analysis, and implemented appropriate corrective actions.
  • Conducted training sessions on quality standards and procedures for new employees, team members, sales subsidiaries, field technicians, call center agents.
  • Coordinate shipments and payments for materials requested by customers.
  • Continous business travels to attend workshops, trainings, customer complains, products review.

Continuous Improvement Intern

Schott de México S.A. de C.V.
Córdoba
02.2020 - 07.2020
  • 5's implementation in production areas improving work stations flow.
  • Identified and evaluated areas of potential improvement within the organization.
  • Supported development of performance metrics for tracking progress toward objectives.
  • Monitored progress of initiatives through regular status reports.
  • Built relationships across departments by working closely with teams throughout the organization.

Education

Bachelor of Engineering - Industrial Engineering

Tecnológico Nacional De México Campus Orizaba
Orizaba, Veracruz
07-2020

Bachelor of Computer Science - Programming

CBTIS #47
Córdoba, Veracruz
07-2015

Skills

  • Data analysis
  • Quality assurance
  • Corrective actions
  • Root cause analysis
  • ISO 9001 compliance
  • Customer complains manage

Certification

  • Intern ISO 9001 quality auditor
  • Lean six sigma yellow belt

Languages

English
Upper Intermediate (B2)
B2

Additional documentation

  • Passport
  • American Visa
  • Canadian eTA

Timeline

Market Quality Engineer

Samsung Electronics Digital Appliances México S.A. de C.V.
11.2021 - Current

Continuous Improvement Intern

Schott de México S.A. de C.V.
02.2020 - 07.2020

Bachelor of Engineering - Industrial Engineering

Tecnológico Nacional De México Campus Orizaba

Bachelor of Computer Science - Programming

CBTIS #47

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Edwin Isaias Tapia Castillo