Edwin Josue Barrueta Lugo
Ciudad Lopez Mateos
Summary
Dynamic and results-oriented professional with extensive experience in customer service and debt management, notably at Teleperformance. Demonstrated expertise in enhancing customer engagement and efficiently managing delinquent accounts. Excel in active listening and call management, consistently achieving targets.
Overview
6
6
years of professional experience
Work History
Resorts Advatage
Agent Bilingual
01.2024 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Santander
Agente Bilngue
03.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Teleperformance
Agente Bilingue
03.2022 - 09.2022
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Sykes
Agente Bilingue
12.2018 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cinepolis
Ayudante General
04.2018 - 10.2018
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Colbach 1 El Rosario
Azcapotzalco, Mexico City, Mexico06.2018
Skills
Collections processing
Skip Tracing
Debt management
Delinquent account management
Customer Service
Active Listening
Product Knowledge
Call Management
Travel bookings
Customer Engagement
Telephone reservations
Timeline
Resorts Advatage
Agent Bilingual
01.2024 - 04.2024
Santander
Agente Bilngue
03.2023 - 09.2023
Teleperformance
Agente Bilingue
03.2022 - 09.2022
Sykes
Agente Bilingue
12.2018 - 10.2021
Cinepolis
Ayudante General
04.2018 - 10.2018
High School Diploma -
Colbach 1 El Rosario
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