Edwin Y. Reyes, Age 36
Tijuana, B.C.
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
Work History
OEM Account Manager
Outdoor Cap Inc. (Legendary Headwear)
10.2021 - 08.2023
- Personnel management to increase service levels.
- Creation of processes and tools to maintain client portfolio.
- Addressed problems with manufacturing, quality, accounting, and shipping to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Top accounts: Lacoste, Stone Brewing, Sendero, Salty Crew, Bridgestone Golf.
Account Manager
ABC Aluminum Solutions
07.2020 - 10.2021
- Provided complete and personalized support to a list of high-profile customers, from order entry to after sale service.
- Coordinated with internal teams to facilitate prompt delivery of goods.
- Contributed to meet monthly sales quotas.
- Liaised with engineering to create new customer projects.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Top accounts: Bosch Rexroth, Spring Window Fashions, Prevost
Key Account Manager
Maxon Lift Corp.
07.2015 - 06.2020
- Provided complete and personalized support to a list of high-profile customers, from order entry to after sale service.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Provided call center-like phone assistance to random customer on the phone queue as well.
- Trained new employees on customer service and organization processes.
- Top customers: Hyundai Translead, Utility Trailer, Great Dane Trailers.
Corporate Sales Executive
Telcel (Radiomóvil DIPSA)
12.2011 - 01.2015
- Served customers with knowledgeable, friendly support at every stage of the purchasing process.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling and field prospecting.
- Informed customers of promotions to increase sales productivity and volume.
- Top customers: Bose, Haemonetics, Weber's Bread.
Education
Bachelor Degree - Marketing
Universidad Autónoma De Baja California
Tijuana, B.C.2011
Skills
- Relationship Building and Management
- Effective Communication
- Customer Satisfaction
- Team Training and Motivation
- Data Analytics
- Product Expertise
Accomplishments
- Created a Customer Claim and RMA system measuring economic impact and department accountability
- Bridged the gap between customers and internal parties by voicing the customer's concerns, triggering more efficient corrective/preventive actions
- Ran a full year error-free
- After inheriting the account, fully repaired customer-vendor relationship with Hyundai Translead
- Considered an excellent resource by peers and a potential team leader
- Got promoted to a higher category within a year, doubling salary in three
- Overachieving yearly reviews
At Legendary Headwear...
At Maxon Lift Corp...
Additional Information
Microsoft Office, Epicor, Libra, NetSuite
Hobbies
Family time, camping, live concerts & music festivals, cinema, gaming, japanese animation
Languages
English
Bilingual or Proficient (C2)
Timeline
OEM Account Manager
Outdoor Cap Inc. (Legendary Headwear)
10.2021 - 08.2023
Account Manager
ABC Aluminum Solutions
07.2020 - 10.2021
Key Account Manager
Maxon Lift Corp.
07.2015 - 06.2020
Corporate Sales Executive
Telcel (Radiomóvil DIPSA)
12.2011 - 01.2015
Bachelor Degree - Marketing
Universidad Autónoma De Baja California
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