David Torres Gutierrez
Zapopan,Jalisco
Summary
Contribute to the continuous growth and achievement of the objectives of a company that allows me to put my experience into practice and at the same time provide me with new knowledge and learning.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Specialist
HCL
Zapopan, Jalisco
06.2021 - 02.2022
IT service desk analyst voice representative assisting customers, solving IT issues on live calls as L1 support. I worked with tools like ServiceNow, Skynet, Active Directory, Bomgar among other tools. Documenting incidents for tracking purposes and escalating to level N when necessary.
Customer Service Representative
Teleperformance
Zapopan, Jalisco
01.2021 - 05.2021
Operator giving customer service in two different campaigns. The first campaign was Sirius XM which is a broadcasting company that offers satellite radio and online radio services operating in the United States. The second was at COX Communications which is an American provider of digital cable television, telecommunications and home automation services using tools such as Avaya One-X, ICOMS, Adobe, iNav, among other tools.
Insulation Worker
Sanchez and Martin
Zapopan, Jalisco
09.2020 - 02.2021
Insulation specialist and painter. My work as a painter was to paint parts of the company that were already worn out and new objects that would need a change of color, for the part of the insulation what I did was work on structures that were damaged changing sheets, screws, fiberglass insulation glass and leaving the structures like new using all kinds of basic tools.
Bar Waiter
Hard Rock Hotel
Zapopan, Jalisco
05.2019 - 09.2020
Waiter at the bar located on the ground floor of the hotel. My goal here was always to give the best service to customers by recommending drinks and food with a good attitude, taking their orders quickly and thus entering the orders into the system to be able to deliver the order to the customer's table as quickly as possible. My most important work tools were bar trays, grease trays, and a card payment terminal When needed.
Education
High School Diploma -
Western Institute of Higher Studies
Guadalajara, Jalisco 08.2020 - 10.2020
Secondary Education Certificate -
Junior High School 51
Zapopan, Jalisco 02.2015 - 07.2016
No Degree -
Polytechnic School Engineer Jorge Matute Remus
Zapopan, Jalisco 02.2017 - 11.2018
Skills
Work in team
Work under pressure
Word
Power point
Computing
Discipline
Electronic
Electricity
General cleaning
Work environment
Printers
Timeline
IT Support Specialist
HCL
06.2021 - 02.2022
Customer Service Representative
Teleperformance
01.2021 - 05.2021
Insulation Worker
Sanchez and Martin
09.2020 - 02.2021
High School Diploma -
Western Institute of Higher Studies
08.2020 - 10.2020
Bar Waiter
Hard Rock Hotel
05.2019 - 09.2020
No Degree -
Polytechnic School Engineer Jorge Matute Remus
02.2017 - 11.2018
Secondary Education Certificate -
Junior High School 51
02.2015 - 07.2016