Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Efrain Mora Grajales

Ciudad Juárez,CHH

Summary

Quality engineering professional with proven ability to enhance product reliability and customer satisfaction. Known for collaborative approach and achieving results in dynamic environments. Reliable team player with focus on continuous improvement and problem-solving, skilled in root cause analysis and quality management systems.

Overview

23
23
years of professional experience

Work History

Customer Quality Engineer

BizLink Technology
04.2022 - Current
  • Collaborate with Engineering to assess product reliability through thorough testing and validation processes.
  • Implemented preventive measures based on lessons learned from past failures, proactively addressing potential risks before they could manifest into customer-facing issues.
  • Consistently met or exceeded annual performance targets for key quality metrics, contributing to the overall success of the business.
  • Identified root causes of quality concerns, implementing corrective actions to prevent recurrence.
  • Effectively prioritized workload based on criticality of open issues, driving resolution efforts towards those with the highest potential impact on customer satisfaction levels.
  • Streamlined communication with cross-functional teams to ensure consistent product quality standards.

Owner

MB&S Transport (Dry van freights)
01.2022 - Current
  • Contracts (third parties: factoring, dispatch, insurance, e-books) administration.
  • Management System development: operations, and finance.
  • Management System continuous improvement.
  • Services payments.
  • Legal requirements administration.

Supplier Development Engineer

POLARIS Inc
03.2016 - 01.2022
  • New suppliers/current suppliers – new locations, Onboarding (Powertrain and Chassis suppliers):
  • Project management.
  • Quality Management/Manufacturing Assessments.
  • Corrective action plan revision, follow up and completion.
  • Polaris’s systems and platforms, training, and evaluation.
  • Supplier Continues Improvement Programs (SCIP):
  • Program implemented with suppliers providing camshafts, crankshafts, crankcases, plastic components, stamping, and wiring harnesses; with 90% of the suppliers maintaining quality metric into target.
  • Candidates’ definition and selection based on QSTAR (Quality metric) performance.
  • Project Management.
  • Program timing development.
  • Short term plan development, based on customer complaints and supplier internal quality performance.
  • Pre-delivery inspection (supplier or third party).
  • Inspection plans.
  • Inspection reports.
  • Pre-delivery inspection exit plan.
  • Long term plan development, based on customer complaints recurrent issues, Quality Management System issues out of QMS assessment and Supplier Continuous Improvement plans if any.
  • LPA’s, VSM, Pareto charts, Process audits, Process/Machine capability studies, Safe Launch, Correlation studies, Action register follow up.
  • Validation, passive supplier performance revision.
  • Program completion, if supplier quality performance is below Quality target or supplier exhibits 6 consecutive months of improvement.
  • Support to SQE (Supplier Quality Engineering) and Sourcing, performing:
  • R@R, PPAP, RMO’s (CAPA reviews), Deviations, PCR’s, PPM’s, suppliers’ quick assessments.
  • Supporting Mexican Supply base chain, Powertrain.

Senior Quality Engineer

North Polar Star, S de RL de CV (Polaris Industries Inc.)
03.2011 - 03.2016
  • Support on Supplier Quality functions.
  • Engines Dyno (Dynamometer) Audit area Administration.
  • Currently 4 Dyno techs running 4 cells plus Master Builder Tech. 3 family engines, different engine models and model year audits.
  • Dyno Budget Administration.
  • PT & Aries engines assembly line Quality administration.
  • 3 Techs (Process tech, Torque tech, End of line Test tech).
  • Product transference, two different families now: ASM ENG RGR/RZR 875-13 (GEMINI) and ASM ENG RGR 570-14 (ARIES).
  • Engines Customer Complain Response.
  • Engineering Changes Follow Up.
  • Material Deviations Follow Up.
  • Techs’ Standard Work development.
  • Kaizen activities.
  • PPM’s follow up.
  • Monthly Operation Report (MOR) for engines area – Quality KPT’s.
  • Weekly Internal Safety Audits.
  • TRESS (Human Resources Tool) knowledge.
  • AS400 knowledge.

Supplier Quality Engineer

BRP Mexico S.A. de C.V.
08.2006 - 03.2011
  • Outsourcing, Mexican supplier base, aluminum components.
  • Product transference.
  • NPD (New Projects Development), Phase 0 on.
  • Supplier Quality System audits.
  • Support in the development of the Internal Supplier Quality System.
  • APQP activities.
  • PPAP runs.
  • Run @ Rate.
  • Link between Assembly lines and Supplier for Quality issues.
  • Material deviation activities.
  • Follow up, implementation and release of ECR’s (Engineering Change Requests)
  • SAP knowledge.
  • PPM’s follow up.

Manufacturing Engineer

BRP Mexico S.A. de C.V.
04.2004 - 08.2006
  • Balance of production line (Time and movements study).
  • Kaizen activities with hourly people, engineering and maintenance technicians.
  • Coordinate activities for continuous improvement of the company’s objectives (Productivity, Security, Quality, Scrap and Costs).
  • Lay Out implementation for the introduction of new products.
  • Engineering Changes implementation (ECN’s).
  • Handling of resources (humans, economics and materials).
  • Elaboration of visual aids.
  • Equipment acquisition.
  • Material deviations.
  • Fixture designs.
  • Standardization of components.
  • People training for production areas.
  • Reduction and control of inventories on production line.

Production Supervisor

BRP Mexico S.A. de C.V.
10.2003 - 04.2004
  • Small engines line (40 operators).
  • Balance of production lines.
  • Problems solution with hourly people to get the goals and requirements based on the production plan.
  • Teamwork member for the continuous improvement of the company’s objectives (Productivity, Security, Quality, Scrap and Costs).
  • WIP control.
  • Control of model changes into the production line.
  • Scrap control.
  • In process Quality control.

Manufacturing Engineer

CONTEC (Plant V – Wiring Harness)
05.2002 - 10.2003
  • Line starts up, last project: Instrument Panel Lexus RX300.
  • Process design.
  • Balance of production line (Time and movements study).
  • Engineering Changes implementation (ECN’s).
  • Work groups for the continuous improvement of the company’s objectives (Productivity, Security, Quality, Scrap and Costs).
  • Lay Out modification for the introduction of new products.
  • In process reduction and control of inventories.
  • Visual aids.
  • Equipment acquisition.
  • Material deviations.
  • Fixture designs.
  • Handling of resources (humans, economics and materials).
  • Manufacturing standards.
  • Elaboration of Electrical Test Programs, Dynalab equipment (Pass).

Production Supervisor

CONTEC (Plant V – Wiring Harness)
04.2002 - 05.2002
  • Harness line (Floor 2) Toyota harness, 45 operators.
  • WIP control.
  • Model changes administration.
  • Scrap control.
  • In process quality control.

Education

Mechanical – Electrical Engineering

Universidad Veracruzana
Xalapa, Ver.
01.2001

Master in Business Administration - Quality and Productivity

Universidad TecMilenio
01.2022

Skills

  • Training and mentoring
  • Customer focus
  • Documentation review
  • Quality management systems enhancement
  • Process control
  • Cross-functional coordination
  • Multitasking and organization
  • Team collaboration
  • Relationship building

Training

  • APQP Workshop by AIAG, Detroit Michigan
  • ISO/TS 16949:2002 Internal Auditor Leader by Volkswagen, Puebla Mexico
  • Metallurgic for non metallurgies by COMIMSA, Saltillo Coahuila
  • GD&T, Ciudad Juárez, Chih.
  • Lean Manufacturing, Ciudad Juárez, Chih.
  • MBA incompleted, UACJ, Ciudad Juárez, Chih.
  • Core Tools, ATV, Monterrey, Nuevo Leon
  • Supervisor Training, Apodaca, Nuevo Leon
  • Exemplar Global-Certified ISO 9001-2015 Lead Auditor training, Wyoming, MN

Timeline

Customer Quality Engineer

BizLink Technology
04.2022 - Current

Owner

MB&S Transport (Dry van freights)
01.2022 - Current

Supplier Development Engineer

POLARIS Inc
03.2016 - 01.2022

Senior Quality Engineer

North Polar Star, S de RL de CV (Polaris Industries Inc.)
03.2011 - 03.2016

Supplier Quality Engineer

BRP Mexico S.A. de C.V.
08.2006 - 03.2011

Manufacturing Engineer

BRP Mexico S.A. de C.V.
04.2004 - 08.2006

Production Supervisor

BRP Mexico S.A. de C.V.
10.2003 - 04.2004

Manufacturing Engineer

CONTEC (Plant V – Wiring Harness)
05.2002 - 10.2003

Production Supervisor

CONTEC (Plant V – Wiring Harness)
04.2002 - 05.2002

Master in Business Administration - Quality and Productivity

Universidad TecMilenio

Mechanical – Electrical Engineering

Universidad Veracruzana

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Efrain Mora Grajales