Excell and powerpoint
Efren Canales Barragan
Bilingual Representative
México
Summary
In my experience i have learned to work with angry customers
Overview
9
9
years of professional experience
Work History
Producción Team Lead
Alorica Contact Services
Guadalajara Jalisco
02.2020 - 05.2023
- Led successful transition to lean manufacturing principles within the production department.
- Collaborated with cross-functional teams to optimize workflows, resulting in increased productivity levels.
- Guided employees toward professional growth opportunities, encouraging ongoing skill development and career progression within the organization.
- Conducted regular performance reviews for team members, providing constructive feedback on a continuous basis.
- Demonstrated adaptability during times of change, quickly adjusting plans as needed to maintain output levels.
- Improved team performance by providing regular training and motoring calls.
Producción Supervisor
L&M Logístics
Calera De Victor Rosales Zacatecas
11.2018 - 01.2020
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Agricultural Foreman
Agroyems Sa De CV
Fresnillo Zacatecas
01.2014 - 02.2019
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Developed and implemented new procedures to increase productivity and constructiveness.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Directed projects according to schedule and quality demands.
Education
Diploma - Industrial Ingeneering
California High School
Whittier California 06.2004
Diploma -
Hillview Middle School
Whittier California 06.1998
Skills
Maintained quality assurance and customer satisfaction objectives
Determined maintenance requirements and assigned repairs to qualified employees
Performance improvements
Organized work to meet demanding production goals
Software
Timeline
Producción Team Lead
Alorica Contact Services
02.2020 - 05.2023
Producción Supervisor
L&M Logístics
11.2018 - 01.2020
Agricultural Foreman
Agroyems Sa De CV
01.2014 - 02.2019
Diploma - Industrial Ingeneering
California High School
Diploma -
Hillview Middle School