Efren Castillo
Douglas, AZ
Summary
Accomplished Correctional Officer Sergeant offering 7 and a half years of experience managing inmate safety and order in low, medium and high custody security institutions. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks.
6 and a half years of experience at the Arizona Department of Corrections Tactical Support Unit. Currently a Sniper for the Tactical support Team. Multiple certifications attained thru the tactical support team such as:
- Basic Sniper School.
- Active Shooter Response Course in a combined training with the Department of Homeland Security.
- Taser X2/7 user Certification.
- Pepper ball launcher Certified.
- Combined Tactical Systems: Destructive Device Certification.
- Breaching course.
- Riot Control: Chemical agents certification
- Multiple Disturbance Exercises.
- Expandable Baton Certification.
- Riot Control: Formations and Tactics.
- Firearms Proficiency.
- Small Team Tactics.
- Tactical Emergency Medical Support training.
- Designated Armed Response Team training.
Overview
8
8
years of professional experience
Work History
Correctional Sergeant
Arizona Department Of Corrections
07.2016 - Current
- Resolved issues and disputes between inmates professionally and respectfully.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Monitored and confirmed compliance with safety standards and regulations.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
United Health Care
06.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora
Agua Prieta, Sonora, Mexico06.2012
Skills
- Records Maintenance
- Crowd Control
- Staff Supervision
- Administration
- Inmate Transport
- Counseling Techniques
- Security Procedures
- Rules of Conduct
- Inventory Counting
- Officer Training
- Conflict Management
- Inmate Movement Control
- Body Searches
- Rule Enforcement
- Emergency Response
- Adaptability
- Staff Training
- CPR Certification
- Interpersonal Communication
- Conflict Resolution
- Restraint Techniques
- Report Writing
- Policy Enforcement
- Firearms Proficiency
- Ethical Conduct
- Team Leadership
- De-escalation Techniques
- Problem Solving
- Crisis Management
- Decision Making
Timeline
Correctional Sergeant
Arizona Department Of Corrections
07.2016 - Current
Customer Service Representative
United Health Care
06.2015 - 06.2016
High School Diploma -
Colegio De Bachilleres Del Estado De Sonora
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