Estephany Gamez

Customer service agent for Omnicheer and Match Group (Affinity division).

• Omnicheer: reviewing the status of an order, reviewing available inventory, sending catalogs, taking purchase orders, assistance on sports and cheerleader uniform designs.
• Match Group, Affinity department; guide on the use and functions of the OurTime digital application, recommendations for creating or modifying your online profile, cancellation and renewal of subscription, elderly customers mostly.

• Supervisor and trainer for the different institute branches, mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Collaborated with other supervisors to coordinate activities of individual team members and departments.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Teaching student groups and tutoring students one-on- one.

• Homeroom teacher of toddlers.
• Playful teaching with programs provided by the institute focused on bilingualism and general development in early childhood.

• Main function as a junior high school English teacher.
• By general management requirement, eventually covering the preschool and elementary levels.

• Bilingual customer service for AT&T, USA customers.
• Assistance in reviewing collection invoices, payment adjustment if applicable, scheduling payment commitments, renewal, and change of telephone plans, as well as equipment.
• Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.