Einer Carrillo
SAP SD Consultant Jr.
Chihuahua
Summary
Results-driven SAP SD Consultant Jr. with a proven track record of optimizing sales and distribution processes to enhance business performance. Experienced in implementing SAP solutions that streamline operations, improve efficiency, and drive customer satisfaction. Utilizing strong analytical skills to identify challenges and deliver tailored solutions. Recognized for effective collaboration with cross-functional teams and providing training to users, ensuring seamless adoption of new systems. Committed to delivering high-quality results and continuously improving performance.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
SAP SD Consultant Jr.
Madata IT
2024.01 - Current
- System Analysis & Documentation: Conduct in-depth analysis and documentation of system requirements and user stories for the SAP Sales and Distribution (SD) module
- Integration Coordination: Collaborate with cross-functional teams including development, finance, and logistics to ensure seamless integration and alignment of SD processes with other SAP modules
- Issue Resolution: Analyze and resolve issues arising from missing configurations or incorrect processes related to the SD module, ensuring minimal disruption to business operations and alignment with business requirements
- Configuration & Customization: Assist in the configuration, customization, and optimization of the SAP SD module, including configurations in SPRO and management of master data in S/4HANA, to align with evolving business needs and enhance system performance
- Testing & Validation: Participate in unit, integration, and user acceptance testing (UAT) to validate the functionality and performance of SD configurations and customizations
- LSMW Project Management: Create and manage projects and recordings using the Legacy System Migration Workbench (LSMW) for data migration and system integration
- Continuous Improvement: Identify opportunities for process improvements and system enhancements, contributing to the continuous optimization of the SAP SD module
- User Training & Support: Develop and deliver training sessions and documentation for end-users to ensure effective utilization of the SAP SD module and facilitate knowledge transfer
- Business Process Mapping: Analyze and document existing business processes to identify gaps and opportunities for improvement, aligning them with best practices within the SAP framework
Service Desk Analyst
Madata IT
2021.11 - 2024.01
- Provide support to any type of issue or request for different software and operating systems such as Windows, Mac OS, Android, IOS, etc
- Providing remote support, analysis and resolution of IT incidents and requests for users in the United States and Mexico, identify priority in each one of IT issues in order to provide ideal solution
- Work under pressure without losing concentration and focus, setting the urgency on the ticket considering the SLA agreement
- (Resolution of tickets with high priority on 12.5 hrs or less)
- First level analysis and resolution for issues and requirements in the SAP S4HANA Sales and Distribution module (Invoice Processing, Export, Order Management, Accounts Receivable, etc.) according to the business process
- Results-driven SAP SD Consultant Jr
- Optimizing sales and distribution processes to enhance business performance
- Proficient in implementing SAP solutions that streamline operations, improve efficiency, and drive customer satisfaction
- Strong analytical skills enable me to identify challenges and deliver tailored solutions
- Known for my ability to collaborate effectively with cross-functional teams and provide training to users, ensuring seamless adoption of new systems
- Committed to delivering high-quality results and continuous improvement
Technical Support Analyst
Autozone
2019.04 - 2021.11
- Second Level remote support to issues and requirements from Autozone Stores form MX and US
- Follow up incidents for operating system Linux issues nad requirements
- Analisys and resolution of issues regarding printers, Debit Pads, Point of Sale (POS), RF Guns, etc
Education
No Degree - Economia Internacional
Universidad Autonoma De Chihuahua
Chihuahua, Chihuahua 2015.05 - 2020.12
Diploma - Chinese as a second language
Confucius Institute
Chihuahua, Chihuahua 2016.02 - 2019.01
Skills
Customer Service
Time Management
Pricing and conditions
Timeline
SAP SD Consultant Jr.
Madata IT
2024.01 - Current
Service Desk Analyst
Madata IT
2021.11 - 2024.01
Technical Support Analyst
Autozone
2019.04 - 2021.11
Diploma - Chinese as a second language
Confucius Institute
2016.02 - 2019.01
No Degree - Economia Internacional
Universidad Autonoma De Chihuahua
2015.05 - 2020.12