Summary
Overview
Work History
Education
Skills
Timeline
Generic

Einer Carrillo

SAP SD Consultant Jr.
Chihuahua

Summary

Results-driven SAP SD Consultant Jr. with a proven track record of optimizing sales and distribution processes to enhance business performance. Experienced in implementing SAP solutions that streamline operations, improve efficiency, and drive customer satisfaction. Utilizing strong analytical skills to identify challenges and deliver tailored solutions. Recognized for effective collaboration with cross-functional teams and providing training to users, ensuring seamless adoption of new systems. Committed to delivering high-quality results and continuously improving performance.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

SAP SD Consultant Jr.

Madata IT
01.2024 - Current
  • System Analysis & Documentation: Conduct in-depth analysis and documentation of system requirements and user stories for the SAP Sales and Distribution (SD) module
  • Integration Coordination: Collaborate with cross-functional teams including development, finance, and logistics to ensure seamless integration and alignment of SD processes with other SAP modules
  • Issue Resolution: Analyze and resolve issues arising from missing configurations or incorrect processes related to the SD module, ensuring minimal disruption to business operations and alignment with business requirements
  • Configuration & Customization: Assist in the configuration, customization, and optimization of the SAP SD module, including configurations in SPRO and management of master data in S/4HANA, to align with evolving business needs and enhance system performance
  • Testing & Validation: Participate in unit, integration, and user acceptance testing (UAT) to validate the functionality and performance of SD configurations and customizations
  • LSMW Project Management: Create and manage projects and recordings using the Legacy System Migration Workbench (LSMW) for data migration and system integration
  • Continuous Improvement: Identify opportunities for process improvements and system enhancements, contributing to the continuous optimization of the SAP SD module
  • User Training & Support: Develop and deliver training sessions and documentation for end-users to ensure effective utilization of the SAP SD module and facilitate knowledge transfer
  • Business Process Mapping: Analyze and document existing business processes to identify gaps and opportunities for improvement, aligning them with best practices within the SAP framework

Service Desk Analyst

Madata IT
11.2021 - 01.2024
  • Provide support to any type of issue or request for different software and operating systems such as Windows, Mac OS, Android, IOS, etc
  • Providing remote support, analysis and resolution of IT incidents and requests for users in the United States and Mexico, identify priority in each one of IT issues in order to provide ideal solution
  • Work under pressure without losing concentration and focus, setting the urgency on the ticket considering the SLA agreement
  • (Resolution of tickets with high priority on 12.5 hrs or less)
  • First level analysis and resolution for issues and requirements in the SAP S4HANA Sales and Distribution module (Invoice Processing, Export, Order Management, Accounts Receivable, etc.) according to the business process
  • Results-driven SAP SD Consultant Jr
  • Optimizing sales and distribution processes to enhance business performance
  • Proficient in implementing SAP solutions that streamline operations, improve efficiency, and drive customer satisfaction
  • Strong analytical skills enable me to identify challenges and deliver tailored solutions
  • Known for my ability to collaborate effectively with cross-functional teams and provide training to users, ensuring seamless adoption of new systems
  • Committed to delivering high-quality results and continuous improvement

Technical Support Analyst

Autozone
04.2019 - 11.2021
  • Second Level remote support to issues and requirements from Autozone Stores form MX and US
  • Follow up incidents for operating system Linux issues nad requirements
  • Analisys and resolution of issues regarding printers, Debit Pads, Point of Sale (POS), RF Guns, etc

Education

No Degree - Economia Internacional

Universidad Autonoma De Chihuahua
Chihuahua, Chihuahua
05.2015 - 12.2020

Diploma - Chinese as a second language

Confucius Institute
Chihuahua, Chihuahua
02.2016 - 01.2019

Skills

Customer Service

Time Management

Pricing and conditions

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Timeline

SAP SD Consultant Jr.

Madata IT
01.2024 - Current

Service Desk Analyst

Madata IT
11.2021 - 01.2024

Technical Support Analyst

Autozone
04.2019 - 11.2021

Diploma - Chinese as a second language

Confucius Institute
02.2016 - 01.2019

No Degree - Economia Internacional

Universidad Autonoma De Chihuahua
05.2015 - 12.2020

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Einer CarrilloSAP SD Consultant Jr.