Eladia Espinoza
San Ysidro
Summary
Adept at optimizing pharmacy workflows and enhancing patient care, I leveraged problem-solving skills and confidentiality practices at Park Boulevard Pharmacy. My expertise in medication dispensing and patient confidentiality, coupled with a commitment to exceptional service, significantly improved pharmacy efficiency and patient trust.
Overview
2025
2025
years of professional experience
Work History
Pharmacy Technician
Park Boulevard Pharmacy
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Medical Assistant
FHCSD
05.2021 - Current
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
San Diego Hand Specialists
04.2011 - 05.2021
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Medical Assistant Certificate -
Grossmont Health Occupation
Santee, CA06.2010
High School Diploma -
César Chávez
San Diego, CA10.1994
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Stocking shelves
- Interpreting and processing medication orders
- Drug inventory management
- Verifying orders
- Labeling prescriptions
- Customer service
- Data entry
Timeline
Medical Assistant
FHCSD
05.2021 - Current
Medical Assistant
San Diego Hand Specialists
04.2011 - 05.2021
Pharmacy Technician
Park Boulevard Pharmacy
Medical Assistant Certificate -
Grossmont Health Occupation
High School Diploma -
César Chávez
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