Elias Hernandez Enriquez
Tijuana
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
11
11
years of professional experience
Work History
Assistant to Sales Operations Manager
Baja Call Center
Tijuana, Baja California, Mexico (Remote)
01.2022 - 12.2024
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Managed the Data Entry of approximately 100 contacts and companies to CMR daily.
Back Office Clerk
Baja Call Center
Tijuana, Baja California, Mexico
06.2021 - 01.2022
- Expedited invoice approvals by consistently following up with appropriate personnel for timely sendoffs
- Optimized document storage system by digitizing paper-based records, reducing physical storage space requirements and improving retrieval times.
- Enhanced data accuracy and reduced errors by diligently reviewing documents and records.
- Input data into spreadsheets and databases.
- Processed around 30 incoming and outgoing mail and packages a day according to established procedures.
Quality Control Analyst
Confie Seguros
Tijuana, Baja California, Mexico
05.2019 - 06.2021
- Ensured on-time delivery of groceries for a delivery app conducting regular audits on drivers routes.
- Coordinated closely with drivers via Email and SMS to ensure a seamless flow from establishment to Customers Door, facilitating effective collaboration on mutual goals.
- Managed smooth processing of Orders to support productivity.
- Reviewed records and other documents to obtain information to respond to Drivers and Customers requests.
Medical Records Analyst
Pro Profit
Tijuana, Baja California, Mexico
09.2016 - 07.2018
- Regular reviewing and updating of patients files to ensure the ongoing accuracy and relevance of medical information.
- Facilitated timely billing processes by providing accurate coding and record management services, reducing delays in reimbursement.
- Conducted regular audits of up to 80 medical records per day to identify inconsistencies or inaccuracies.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Input data into computer programs and filing systems.
Customer Service Representative
Telvista Call Center
Tijuana, Baja California, Mexico
04.2014 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Collegio De Bachilleres Siglo XXI
Tijuana, Baja California, Mexico08-2024
Skills
- Fast learner
- File and record keeping
- Microsoft Office Suite
- Data confidentiality
- Flexibility and adaptability
- Computer skills
- Attention to detail
- Workload management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant to Sales Operations Manager
Baja Call Center
01.2022 - 12.2024
Back Office Clerk
Baja Call Center
06.2021 - 01.2022
Quality Control Analyst
Confie Seguros
05.2019 - 06.2021
Medical Records Analyst
Pro Profit
09.2016 - 07.2018
Customer Service Representative
Telvista Call Center
04.2014 - 07.2016
High School Diploma -
Collegio De Bachilleres Siglo XXI