Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elbira Maldonado

Menifee

Summary

Dedicated Pharmacy Technician with a proven track record at Rite Aid Pharmacy, excelling in workflow optimization and customer service. Skilled in prescription filling and labeling, I effectively resolved issues and enhanced productivity while maintaining strict adherence to HIPAA regulations. Committed to fostering positive patient relationships and supporting team collaboration.

Overview

13
13
years of professional experience

Work History

Pharmacy Technician

Rite Aid Pharmacy
03.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Managed opening and closing duties for pharmacy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Pharmacy Technician

OptumRX
08.2012 - 03.2013


  • Executed pharmacy operations with precision and dedication to service excellence.
  • Resolved prescription prior authorization issues in OptumRX department.
  • Facilitated efficient communication between patients and prescribers to address medication coverage.

Education

State License - Pharmacy Technician

UEI
Fullerton CA
04.2012

Associate of Arts - Liberal Studies

Fullerton College
Fullerton
06.2011

High School Diploma -

Katella High School
Anaheim CA
06.2007

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Supporting pharmacy operations
  • Resolving customer issues
  • Prescription filling and labeling
  • Attention to detail

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Pharmacy Technician

Rite Aid Pharmacy
03.2015 - Current

Pharmacy Technician

OptumRX
08.2012 - 03.2013

State License - Pharmacy Technician

UEI

Associate of Arts - Liberal Studies

Fullerton College

High School Diploma -

Katella High School

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Elbira Maldonado