Elbira Maldonado
Menifee
Summary
Dedicated Pharmacy Technician with a proven track record at Rite Aid Pharmacy, excelling in workflow optimization and customer service. Skilled in prescription filling and labeling, I effectively resolved issues and enhanced productivity while maintaining strict adherence to HIPAA regulations. Committed to fostering positive patient relationships and supporting team collaboration.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Rite Aid Pharmacy
03.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
OptumRX
08.2012 - 03.2013
- Executed pharmacy operations with precision and dedication to service excellence.
- Resolved prescription prior authorization issues in OptumRX department.
- Facilitated efficient communication between patients and prescribers to address medication coverage.
Education
State License - Pharmacy Technician
UEI
Fullerton CA 04.2012
Associate of Arts - Liberal Studies
Fullerton College
Fullerton 06.2011
High School Diploma -
Katella High School
Anaheim CA 06.2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Supporting pharmacy operations
- Resolving customer issues
- Prescription filling and labeling
- Attention to detail
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Pharmacy Technician
Rite Aid Pharmacy
03.2015 - Current
Pharmacy Technician
OptumRX
08.2012 - 03.2013
State License - Pharmacy Technician
UEI
Associate of Arts - Liberal Studies
Fullerton College
High School Diploma -
Katella High School
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