Eleazar Martinez Quiroz
Customer Support Specialist
Guadalupe, Nuevo León
Summary
Diligent Customer Support skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support Specialist II
Uber Freight
06.2022 - Current
- Manage day to day aspects of booking, shipping,tracking and billing on both import and export shipments.
- Secure capacity for loads
- Contact carrier to obtain status of load tendered; continue monitoring the shipment for on time pick up, transit, delivery and empty
- Notify Shipper and/or Receiver of load status and reschedule pick up/ delivery appointments if necessary
- Establish and maintain effective relationships with shippers and receivers
- Correspond with customer and carriers regarding detentions
- TMS utility as Supply chain software
Behavior Officer Supervisor
United Airlines
10.2017 - 03.2020
- Addressed public questions, complaints and requests and provided necessary assistance.
- Frequently inspected production area to verify proper equipment operation.
- Coordinated operations with other emergency service groups.
- Conducted surveillance to detect suspicious activity.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Inside Sales / Business Developer
Lozen Logistics
01.2017 - 10.2019
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with existing customers to increase purchases of products and services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept meticulous client notes and updated account information in company databases.
Sales Assistant
Harding Retail
06.2016 - 12.2016
- Purchase Orders Elaboration among requirements of the area asking for it
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Recommended complementary purchases to customers, increasing revenue.
- Gathered and prepared sales materials in preparation for sales meetings.
- Executed visual merchandising strategies to attract customers and drive sales.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Buyer Jr
American Industries
08.2015 - 05.2016
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Education
Bachelor of International Business -
Universidad Autónoma de Nuevo León
01.2010 - 05.2015
italian CILS B1 Certificate - undefined
Dante Alighieri Monterrey
09.2017 - 05.2019
Course "Uso de Hojas de Calculo Intermedio" - undefined
ICET Monterrey
Skills
Scheduling
Problem-solving aptitude
Ticket management
Call center experience
Support SOP Writing
[Software] CRM system proficiency
Travel Planning
Follow-up skills
Microsoft Outlook
Spreadsheets
Timeline
Customer Support Specialist II
Uber Freight
06.2022 - Current
Behavior Officer Supervisor
United Airlines
10.2017 - 03.2020
italian CILS B1 Certificate - undefined
Dante Alighieri Monterrey
09.2017 - 05.2019
Inside Sales / Business Developer
Lozen Logistics
01.2017 - 10.2019
Sales Assistant
Harding Retail
06.2016 - 12.2016
Buyer Jr
American Industries
08.2015 - 05.2016
Bachelor of International Business -
Universidad Autónoma de Nuevo León
01.2010 - 05.2015
Course "Uso de Hojas de Calculo Intermedio" - undefined
ICET Monterrey