Microsoft Office
Elena Mayer
Queretaro
Summary
Dynatrace certified professional with a strong background in project management, sales, and marketing. Skilled in staff management, cross-team collaboration, budgeting, and driving sales growth. Equipped with a degree in business informatics, a results-oriented individual with strong organizational skills and a proven track record of delivering successful projects and exceeding expectations.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Development Representative
Dynatrace Austria GmbH
Linz
01.2017 - 04.2022
- Developed and nurtured relationships with key stakeholders, fostering strong connections within client organizations.
- Conducted thorough market research to identify potential opportunities and understand customer needs.
- Qualified projects by analyzing client needs and requirements, ensuring a tailored approach to each customer.
- Provided in-depth explanations of licensing models, aligning customer expectations with Dynatrace's capabilities.
- Collaborated closely with the sales and technical team to identify and pursue suitable solutions for clients, ensuring customer satisfaction.
- Conducted engaging and informative technical demonstrations, effectively communicating the value proposition of Dynatrace to potential customers.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Stayed current on company offerings and industry trends.
Guest relations officer
Holiday Inn Wujin Changzhou
Changzhou
09.2014 - 01.2016
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience during their stay.
- Responded promptly and courteously to guest inquiries, requests, and concerns, addressing them with professionalism and efficiency.
- Anticipated and exceeded guest expectations, proactively identifying opportunities to enhance their experience and satisfaction.
- Collaborated closely with other hotel departments to coordinate guest services and ensure seamless operations.
- Maintained accurate and up-to-date guest records, preferences, and special requests, ensuring personalized and tailored service.
- Handled guest check-ins and check-outs efficiently, including processing payments and resolving any billing discrepancies.
- Acted as a point of contact for guest feedback and complaints, promptly addressing issues and providing appropriate solutions.
- Provided recommendations and information about hotel facilities, amenities, local attractions, and services to enhance guests' overall experience.
Sales Representative
Yina International Alcohol Trading Co.
Shanghai
11.2012 - 09.2014
- Managed the end-to-end sales cycle for an alcohol trading company, primarily focusing on the Chinese market.
- Cultivated and maintained relationships with clients, effectively understanding their needs and providing tailored solutions to meet their specific requirements.
- Conducted market research and analysis to identify potential customers and opportunities for business expansion in the Chinese market.
- Negotiated and finalized sales agreements, ensuring favorable terms and conditions for both the company and the clients.
- Handled order processing, logistics coordination, and timely delivery of products to customers, ensuring customer satisfaction.
- Generated new leads through networking and attending industry events.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Assistant Quality Manager
Nantong Yibo Cap Co., Ltd
Haimen
06.2012 - 11.2012
- Collaborated closely with the Quality Manager to ensure high product quality standards and adherence to regulations within the plant environment.
- Conducted thorough inspections and assessments of product quality, ensuring compliance with established specifications and standards.
- Monitored and evaluated working conditions to identify areas for improvement, implementing corrective measures to enhance safety and efficiency.
- Supervised and provided guidance to personnel, ensuring they followed proper procedures and maintained consistent quality in their work.
- Generated comprehensive reports on quality performance, analyzing data to identify trends, issues, and opportunities for process optimization.
- Collaborated with various team members within the plant, fostering effective communication and coordination to achieve quality objectives and drive continuous improvement.
Chinese to Russian Translator
Freelance
Shanghai
09.2010 - 05.2012
- Worked as a freelance translator, specializing in Chinese to Russian language pair, facilitating effective communication between clients and their Chinese business partners.
- Accompanied clients during meetings with Chinese suppliers, ensuring accurate and seamless interpretation throughout the entire conversation.
- Paid close attention to cultural nuances, bridging the gap between different cultural backgrounds to facilitate smooth negotiation processes.
- Conducted factory visits, performing quality control inspections and sourcing suitable products for clients, ensuring high standards and meeting their specific requirements.
- Actively participated in exhibitions, representing clients and the company, engaging with potential business partners, and facilitating communication in both languages.
- Demonstrated strong interpersonal and communication skills, effectively conveying messages and maintaining professional relationships with clients, suppliers, and industry professionals.
Project Manager
Eddison Advertising Agency
Vladivostok
06.2007 - 05.2010
- Managed and executed multiple projects for major clients in the advertising industry, including renowned brands like Coca-Cola, Panasonic, Unilever, and more.
- Oversaw all aspects of project management, from initial planning to successful implementation, while ensuring adherence to budget constraints.
- Orchestrated project logistics, including coordinating with vendors and managing the procurement process.
- Conducted personnel recruitment and selection, assembling and managing a capable team to support project goals.
- Provided coaching and guidance to team members, fostering their professional development and maximizing their potential.
- Generated comprehensive reports, performing detailed analysis to track project performance, identify areas for improvement, and make informed decisions.
- Thrived in a highly dynamic environment, successfully handling and resolving various challenges and issues that arose during project execution.
Education
Master of Science - Business Informatics
Far Eastern Federal University
Vladivostok, Russia06-2010
Skills
- P>Project Planning and Development
- P>Organization and Time Management
- P>Information Gathering and Analysis
- P>Interpersonal Communication
- P>Staff Management
Certification
Google Data Analytics Certificate
Dynatrace Associate
IBM Data Analysis and Visualization Foundations Specialization
Software
Dynatrace
Salesforce
Tableau
Power BI
Timeline
Sales Development Representative
Dynatrace Austria GmbH
01.2017 - 04.2022
Guest relations officer
Holiday Inn Wujin Changzhou
09.2014 - 01.2016
Sales Representative
Yina International Alcohol Trading Co.
11.2012 - 09.2014
Assistant Quality Manager
Nantong Yibo Cap Co., Ltd
06.2012 - 11.2012
Chinese to Russian Translator
Freelance
09.2010 - 05.2012
Project Manager
Eddison Advertising Agency
06.2007 - 05.2010
Master of Science - Business Informatics
Far Eastern Federal University
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