- Highly driven mid-level CRM/ Marketing professional with 5+ years of experience coordinating customer activities, NPLs, sales and working with multicultural customers & colleagues.
- Adaptable and friendly, recognized by peers for my effective creative thinking, problem solving, continuous improvement and communication skills.
- Customer Service Skills: Got familiar with multiple online business patterns in a short period of time.
- Leadership Skills & Teamwork Skills: I was head of the Customer Support department and used to train and manage people working in this area.
- Worked closely with C-Level customers within many industries.
- Creative and Critical: Thinking Skills Developed the innovative integrated marketing strategy to amplify the brand strategies, drive awareness, engagement and demand and increase the selling.
- Very punctual.
- Result-oriented.
- Communication Skills: The ability to communicate effectively with anyone.
Hi, I’m
Elena Tifrea
Voluntari
Summary
Overview
12
years of professional experience
1
Certification
Work History
Starboard Group
Fine Jewelry Specialist
11.2024 - Current
Job overview
- Responsible for selling a wide assortment of high end jewelry and luxury products.
- Outstanding guest experience.
- Demonstrate exceptional selling skills and product knowledge.
- Achieve and exceed sales goals.
- Promote high quality retailing standards.
- Maintain excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
- Manage inventory with an emphasis on asset protection.
- Analyze and report sales data to sales manager.
HFGM (Effy Jewelry)
Port and Shopping Expert
05.2024 - 11.2024
Job overview
- Focused on promoting and facilitating the shopping experience both onboard and in ports of call, often involving hosting events, providing information, and driving sales of luxury goods.
MSC Cruises
Production Vocalist
09.2023 - 04.2024
Job overview
- Performed live vocal performances of cover songs in the theater.
- Practiced regularly to maintain a high level of technical proficiency in singing.
- Performed a number of different styles of music and danced a few different dance combinations.
- Coached other singers on technique and performance style to help them reach their potential as vocalists.
- Provided feedback to audio engineers regarding microphone placement and mixing levels to ensure optimal sound quality for recordings.
- Identified mistakes made by other musicians and corrected problems.
- Memorized routines by following printed text or musical notations.
Princess Cruises
Lead Singer & Band Leader
06.2018 - 07.2023
Job overview
- Performed my own shows (tributes to Tina Turner, Abba, The Beatles) with my band and the house band.
- First lead singer to ever become leader of one of the muster stations onboard the Flag Ship (Discovery Princess).
- Developed creative ways to engage the audience during performances.
- Rehearsed and practiced vocal parts to ensure accuracy of lyrics and melody lines.
- Conducted vocal warm-ups prior to each performance.
Philip Morris Trading
Commercial Planning Executive
10.2020 - 09.2021
Job overview
- Ethical and a team player.
- Coordinating with the field force team to ensure the proper implementation of all marketing and communication materials.
- Preparing all orders for all of our new product releases and coordinating closely with the marketing team.
- Creating Planograms with special attention on product placement using Space Planning software (training provided) and maintaining database.
- Tracking and providing a weekly status of the timelines for all assigned projects.
- Experience managing large or complex projects and comfort with ambiguity.
- Comfortable taking risks, working through change and supporting creativity.
Phillip Morris International
Sales Executive
04.2020 - 10.2020
Job overview
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Loreco Investments UK
Marketing Director
03.2017 - 06.2018
Job overview
- Developed the innovative integrated marketing strategy to amplify the brand strategies, drive awareness, engagement and demand and increase the selling.
- Supported the creation and execution of a strategic long-range planning process for the organization.
- Created presentations for Quarterly Business Reviews and Weekly Marketing Campaigns.
- Identified and analyse new business opportunities, outlining analytical plans, metrics, key performance indicators and risk, and helping to implement change.
- Developed business plans, models, and analysis for new projects and initiatives.
- Provided in-depth market and competitive insight to help inform and drive the agenda for the brand.
- Managed messaging strategy for discounts and promotions, in close partnership with E-commerce and Planning teams.
Oracle Romania
Customer Reference Manager (Latin America)
05.2016 - 03.2017
Job overview
- I recruited a specific number of Oracle key customers from LAD whom I engage in a variety of reference activities such as: customer videos, customer success stories and many other opportunities, beneficial to both Oracle and recruited customers.
- I managed the collateral production process, including the engagement with external journalistic writers and agencies.
- I worked and had a strong relationship with key stakeholders in the Oracle Sales organization and the related account teams from abroad.
Oracle Romania
Customer Reference Manager (North America)
01.2016 - 04.2016
Job overview
- I conducted many interviews with customer's C-level in order to invite them in Oracle's Reference Program and try to find the most suitable activity, by outlining the benefits that would promote both Oracle and the customer's company.
- I managed the collateral production process, including the engagement with external journalistic writers and agencies.
- I used communication media like e-mail and phone extensively in contacting the right person at the customer end, and within the company as well.
Horizon IT
Website Analyst & Head of Customer Support
06.2013 - 12.2014
Job overview
- I got familiar with multiple online business patterns in a short period of time.
- I had to stay updated with the latest trends in Casual Games, E-commerce niches, Binary Options, Dating.
- I have performed maintenance checks on all websites, organized and transmitted issues to the technical department.
- I managed the admin panel functionalities of each website-type and fulfilled back end oriented tasks regarding all websites I used to work with.
- I also made research and I proposed new features and website improvements. Periodically, I used to search for new e-commerce suppliers online and created excel files containing required product data.
- I verified, managed and updated product catalogues and periodically, I created/edited discounts, vouchers and other relevant marketing offers.
- I was head of the Customer Support department and used to train people working in this area.
Education
Bucharest University of Economic Studies
Master of Science from International Marketing, Business Administration, English
06.2016
University Overview
Bucharest University of Economic Studies
Bachelor of Science from Business Administration And Entrepreneurship (EN)
07.2014
University Overview
National College "Mircea Cel Batran"
High School Diploma
06.2011
University Overview
Skills
- Mother tongue(s): Romanian, English
- Other language(s): Spanish, Italian, French, Portuguese
Certification
- Cambridge English Language Certificate;
- TOEFL Certificate;
- DÍplome d'études en langue française - Delf B1 diplôme.
- ECDL Certificate.
Timeline
Fine Jewelry Specialist
Starboard Group
11.2024 - Current
Port and Shopping Expert
HFGM (Effy Jewelry)
05.2024 - 11.2024
Production Vocalist
MSC Cruises
09.2023 - 04.2024
Commercial Planning Executive
Philip Morris Trading
10.2020 - 09.2021
Sales Executive
Phillip Morris International
04.2020 - 10.2020
Lead Singer & Band Leader
Princess Cruises
06.2018 - 07.2023
Marketing Director
Loreco Investments UK
03.2017 - 06.2018
Customer Reference Manager (Latin America)
Oracle Romania
05.2016 - 03.2017
Customer Reference Manager (North America)
Oracle Romania
01.2016 - 04.2016
Website Analyst & Head of Customer Support
Horizon IT
06.2013 - 12.2014
Bucharest University of Economic Studies
Bachelor of Science from Business Administration And Entrepreneurship (EN)
National College "Mircea Cel Batran"
High School Diploma
Bucharest University of Economic Studies
Master of Science from International Marketing, Business Administration, English
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