ELENA VERONICA LOPEZ SALMERON
Nezahualcoyotl
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at SSIA in security and customer service. Proven ability to enhance visitor experiences and improve collection efficiency at Credmex. Adept at teamwork and active listening, consistently delivering results in fast-paced environments while maintaining positive client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seguridad Privada
SSIA
03.2024 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cobrador Financiero
Credmex
09.2023 - 01.2024
- Managed account recovery efforts to reduce outstanding balances and improve collection efficiency.
- Negotiated payment arrangements with clients, ensuring adherence to company policies and guidelines.
- Analyzed customer accounts to identify trends and implement targeted collections strategies.
- Documented interactions in CRM systems, maintaining accurate records for compliance and reporting purposes.
- Conducted follow-up communications with clients to ensure timely payments and maintain positive relationships.
Recepcionista
Tesorería Municipal
02.2023 - 08.2023
- Assisted in scheduling appointments and meetings, optimizing office workflow.
- Maintained accurate records of visitor logs and correspondence for effective communication.
- Responded promptly to inquiries, providing information and support to clients and staff.
- Resolved customer problems and complaints.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Licenciatura En Contabilidad Y Finanzas -
Universidad Univer Milenium
Av. Chimalhuacán 480, Benito Juárez, 57000 09.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Calm under pressure
- Active listening
Certification
Diplomado en Marketing y Gestión de Empresas
Languages
English
Beginner (A1)
Timeline
Seguridad Privada
SSIA
03.2024 - Current
Cobrador Financiero
Credmex
09.2023 - 01.2024
Recepcionista
Tesorería Municipal
02.2023 - 08.2023
Licenciatura En Contabilidad Y Finanzas -
Universidad Univer Milenium