ELIA VILLATORO
TRAFFIC/ CUSTOMER SERVICE
Laredo, Texas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
GLOBAL CUSTOMER SERVICE SPEACIALIST
Old Dominion Freight
05.2012 - 01.2024
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
No Degree - CUSTOMER RELATIONS
LCC COLLEGE
LAREDO, TEXAS Skills
- Account Management
- Customer Order Management
- Report Generation
- Customer Retention
- Complaint Resolution
- Price Quotes
- Customer Relations
Languages
English
Bilingual or Proficient (C2)
SPANISH
Bilingual or Proficient (C2)
Timeline
GLOBAL CUSTOMER SERVICE SPEACIALIST
Old Dominion Freight
05.2012 - 01.2024
No Degree - CUSTOMER RELATIONS
LCC COLLEGE
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