Elia Yarely Renteria Arteaga
Tijuana, Baja California,BCN
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
10
10
years of professional experience
Work History
Insurance Service Representative
INTEGON
04.2019 - Current
- Insurance service representative
- Question Queue representative
- Team Lead
- Supervisor.
Caregiver
Private Service
02.2018 - 03.2019
- Self-care guidance
- Recreational activities
- Doctor appointments.
Private Shadow
Colegio Pierre Faure
06.2017 - 12.2017
- Provide guidance thru all day
- Assistance in class activities and assignments
- Daily report to parents.
Assistant
Centro de Rehabilitación para Mujeres Adictas Migrantes (COTRRSAMM)
09.2016 - 01.2017
- Receiving new patients and filling new entry form
- Structure and organize patients files
- Generate mission and vision statements of the company
- Collaboration in the making of a treatment plan
- Group therapy and workshops.
Assistant
Grupo Cever
01.2015 - 05.2015
- System entry and hiring
- Vacation Management
- Generate employee files
- Develop job profile descriptions.
Practices of Social Psychology directed and trained by COPARMEX
Universidad Iberoamericana Tijuana
08.2014 - 12.2014
- Workshops about gender for children from 6 to 12 years old in public and private elementary schools in Tijuana
- More than 15 schools completed.
Assistant
Universidad Iberoamericana Tijuana
05.2014 - 10.2014
- Writing emails
- Participation in the making of 5 Study Plans
- Structure objectives of new courses.
Education
Bachelor of Science - Pshychology
Ibero Tijuana
Tijuana, Baja California, Mexico06.2017
Skills
- Professionalism and Ethics
- Effective problem solving
- Organization
- Teamwork and Collaboration
- Customer Service
- Time Management
- Excellent Communication
- Reporting skills
Languages
English
Spanish
Computerprograms
Microsoft Office
Timeline
Insurance Service Representative
INTEGON
04.2019 - Current
Caregiver
Private Service
02.2018 - 03.2019
Private Shadow
Colegio Pierre Faure
06.2017 - 12.2017
Assistant
Centro de Rehabilitación para Mujeres Adictas Migrantes (COTRRSAMM)
09.2016 - 01.2017
Assistant
Grupo Cever
01.2015 - 05.2015
Practices of Social Psychology directed and trained by COPARMEX
Universidad Iberoamericana Tijuana
08.2014 - 12.2014
Assistant
Universidad Iberoamericana Tijuana
05.2014 - 10.2014
Bachelor of Science - Pshychology
Ibero Tijuana
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