Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Elida Lopez

Elida Lopez

Guadalajara

Summary

Dynamic professional with a strong background in customer service and team management, honed at Baja Fresh. Proven ability to enhance client satisfaction and streamline operations, leveraging skills in conflict resolution and inventory control. Recognized for fostering a positive work environment and achieving high employee retention rates. Multilingual communicator dedicated to excellence.

Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.

Enthusiastic florist assitant with solid background in floral arrangements and customer service. Assisted in creating bespoke floral designs and ensured timely delivery of orders. Demonstrated creativity and teamwork in fast-paced environments. Bringing ultimate customers satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Housekeeper

Maria Isael Lopez
09.2008 - 08.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, washed bedsheets and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Clean Kitchens by wiping and disinfecting counter tops, clean stoves and it's grills.
  • Occasionally cleaned refrigerators and cabinets and throw away expired food.

Florist Boutique Assistant

Heavenly Flowers
05.2018 - 06.2023
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Prepared incoming flower stocks for inclusion in arrangements, bouquets and [Type].
  • Maintained high standard of organization and cleanliness of store premises.
  • Provided customers with courteous, knowledgeable, and efficient service.
  • Performed daily cash register opening and closing functions and generated daily sales reports.
  • Created custom flower arrangements and [Type] for in-store customers.
  • Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.

Realtor Sales Associate

Mpire Estates
11.2019 - 05.2023
  • Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Prepared detailed comparative market analyses to help sellers determine appropriate listing prices for their properties.
  • Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
  • Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
  • Organized open houses and private showings to effectively showcase properties to potential buyers.
  • Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
  • Built strong professional relationships with colleagues and clients, fostering a positive work environment.
  • Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
  • Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.

Restaurant Manager

Taquisa
12.2014 - 12.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Help team prep food, cook food, and serve food when needed.


Restaurant Manager

Wing Stop
08.2013 - 11.2014
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.

Restaurant Manager

Baja Fresh
11.2010 - 08.2013
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.

Restaurant Team Member

SUBWAY®Restaurants
01.2008 - 11.2010
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.

Education

Real Estate Certification - Realtor

First Tuesday
Pomona, CA, USA
05-2019

No Degree - GED

MT. SAC
Walnut, CA, USA
01-2009

High School Diploma -

William Workman High School
City Of Industry, CA, USA
06-2008

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Client relations
  • Strong negotiation skills
  • Comparative market analysis
  • Property valuation expertise
  • Multilingual communication
  • Sales development
  • Real estate law
  • Team management
  • Appraisals
  • Inventory control and record keeping
  • Organization and prioritization
  • Food service background
  • Customer loyalty
  • Employee retention
  • Recruitment
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Culinary arts education

Certification

  • Real Estate Agent Training - November 2018- May 2019
  • Sales Person Certification, The IVRI Group, May2019
  • Licensed Realtor- 2019

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Realtor Sales Associate

Mpire Estates
11.2019 - 05.2023

Florist Boutique Assistant

Heavenly Flowers
05.2018 - 06.2023

Restaurant Manager

Taquisa
12.2014 - 12.2018

Restaurant Manager

Wing Stop
08.2013 - 11.2014

Restaurant Manager

Baja Fresh
11.2010 - 08.2013

Housekeeper

Maria Isael Lopez
09.2008 - 08.2025

Restaurant Team Member

SUBWAY®Restaurants
01.2008 - 11.2010

Real Estate Certification - Realtor

First Tuesday

No Degree - GED

MT. SAC

High School Diploma -

William Workman High School

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Elida Lopez