Technology
Eliezer Gomez Aldape
Technician On Computer Analysis
Monterrey
Summary
Accomplished professional with a proven track record at Teleperformance, adept in customer service and banking regulations. Leveraged active listening and problem-solving skills to enhance client satisfaction and retention, achieving significant improvements in operational efficiency. Demonstrates a strong commitment to professional ethics and confidentiality, contributing to a trustworthy banking environment.
Overview
23
23
years of professional experience
Work History
Banking Assistant Agent
Sutherland Global
Monterrey, Nuevo Leon
05.2001 - 06.2024
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Managed customer service inquiries, pinpointed, and implemented the proper path to resolution.
- Improved client retention rates through proactive relationship building and timely issue resolution.
- Enhanced customer satisfaction by providing efficient and accurate banking services.
- Assisted customers with various online banking inquiries, ensuring a seamless user experience.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
Call Center Representative
Teleperformance
Monterrey, Nuevo Leon
01.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Back Office Associate
Teleperformance
10.2018 - 01.2020
- Managed confidential client information with utmost care, ensuring data privacy and security.
- Proactively identified potential risks associated with transactions which helped avoid costly errors.
- Maintained strict adherence to regulatory requirements within all aspects of back-office operations.
- Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
- Contributed to the overall success of the organization by consistently meeting or exceeding performance targets set by management.
- Handled complex scheduling requests, coordinating staff availability across departments for optimal workload distribution.
- Implemented process improvements that resulted in increased productivity within the back office team members.
- Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
- Input data into spreadsheets and databases.
Sales Agent
Durotest Iluminacion
03.2017 - 07.2018
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
No Degree - Bachelor On Business Administration.
Consorcio Educativo Oxford.
Monterrey, Nuevo León, Mexico 05.2001 -
Technician On Computer System Analysis - Computer Systems Analysis
ITCEN Monterrey
Monterrey, Nuevo León, Mexico 05.2001 -
High School Diploma -
Highschool No. 3
Monterrey, Nuevo León, Mexico 05.2012 - 07.2012
Skills
Account Servicing
Banking regulations
Customer Service
Fraud Detection
Professional ethics
Active Listening
Teller transactions
Digital banking
Account confidentiality
Discrepancy Resolution
Problem-Solving
Interests
Videogames
Science Fiction
Timeline
Call Center Representative
Teleperformance
01.2021 - 03.2022
Back Office Associate
Teleperformance
10.2018 - 01.2020
Sales Agent
Durotest Iluminacion
03.2017 - 07.2018
High School Diploma -
Highschool No. 3
05.2012 - 07.2012
Banking Assistant Agent
Sutherland Global
05.2001 - 06.2024
No Degree - Bachelor On Business Administration.
Consorcio Educativo Oxford.
05.2001 -
Technician On Computer System Analysis - Computer Systems Analysis
ITCEN Monterrey
05.2001 -
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