Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eliezer Ivan Reinhardt Urbina

Eliezer Ivan Reinhardt Urbina

Heroica Matamoros,TAM

Summary

Proven Administrative Assistant at a family business, adept in Microsoft Excel and fostering client relations, enhanced operational efficiency through meticulous data management and customer service excellence. Demonstrated critical thinking in problem-solving, ensuring confidentiality and positive workplace dynamics. Achieved significant improvements in client satisfaction and operational workflow. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

1
1
year of professional experience

Work History

Administrative Assistant

Family Business
Heroica Matamoros, Tamaulipas
11.2022 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Seller

Family Business
Heroica Matamoros, Tamaulipas
11.2022 - 05.2024
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.

Education

MBA - Admnistrator

Tecnológico Nacional Mexicano- Campus Matamoros
Las Culturas, 87490 Heroica Matamoros, Tamps.
06.2028

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Microsoft Excel
  • Customer and client relations
  • Customer Relations
  • Clerical Support
  • Strong Problem Solver
  • Critical Thinking

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Administrative Assistant

Family Business
11.2022 - 05.2024

Seller

Family Business
11.2022 - 05.2024

MBA - Admnistrator

Tecnológico Nacional Mexicano- Campus Matamoros
Eliezer Ivan Reinhardt Urbina