Applying AI for process optimization & talent development, Responsible tourism & environmental conservation, International volunteering & cultural exploration, c
ELISA CAPILLA ACAMETITLA
Branch Manager
San Pablo del monte
Summary
International business professional with experience in customer service, commercialization, team management in multicultural environments, and social and tourism project management. Skilled in content creation, B2C sales, and operational management. Recognized for my ability to build meaningful connections, lead with empathy, and develop talent. Passionate about environmental conservation, cultural exploration, and responsible tourism.
Open to hybrid, remote, and international mobility opportunities.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Branch Manager
ALFA FERRE
12.2022 - Current
- Oversight of operations across two branch locations.
- Client management, business development, and improvement of customer experience.
- Implementation of consultative sales strategies and in-store marketing.
- Training and development of staff members.
Brand Integration Advisor
AOMA ESPACIOS INTELIGENTES
07.2022 - 11.2022
- Led integration of the SEYO brand into the smart solutions portfolio of AOMA Espacios Inteligentes.
- Trained administrative, commercial, and technical staff.
- Supported negotiations and agreements with a manufacturing partner in Asia.
General Manager Mexico
SWEDISHNET MX
03.2021 - 06.2022
- Managed administrative, commercial, and technical teams for the national commercialization of smart locks.
- Negotiated with Asian manufacturers, supported product development, and oversaw import processes.
- Generated and presented results reports to corporate headquarters in Sweden.
Operations Manager
SWEDISHNET MX
11.2017 - 06.2021
- Coordinated international purchasing and supplier relations.
- Oversaw inventory management and B2B sales.
- Monitored KPIs and prepared strategic reports.
Brand Coordinator
CELESTRON (VICTORINOX MÉXICO)
05.2016 - 02.2017
- Developed marketing strategies and brand image management.
- Supported account monitoring and provided commercial advisory.
Outgoing Exchanges Recruitment Manager
AIESEC PUEBLA
01.2013 - 01.2014
- Advised students on international volunteer programs.
- Designed induction and training processes for new members.
- Coordinated multicultural and social impact projects.
Education
Financial Principles for Senior Management
IESDE Puebla
04.2025
Sherpa MasterMind
COPARMEX Puebla
12.2024
B.A. - International Business
ITESM Puebla
01.2015
International Business Program
Hanyang University
01.2015
Skills
Customer service & user experience
Interests
LEADERSHIP STYLE (Gallup Top 5)
- Harmony: I foster collaboration and conflict resolution.
- Empathy: I connect with people and teams, building trust.
- Connectedness: I align projects with a larger social and environmental purpose.
- Developer: I identify and nurture talent in others.
- Adaptability: I thrive in dynamic, multicultural environments.
Timeline
Branch Manager
ALFA FERRE
12.2022 - Current
Brand Integration Advisor
AOMA ESPACIOS INTELIGENTES
07.2022 - 11.2022
General Manager Mexico
SWEDISHNET MX
03.2021 - 06.2022
Operations Manager
SWEDISHNET MX
11.2017 - 06.2021
Brand Coordinator
CELESTRON (VICTORINOX MÉXICO)
05.2016 - 02.2017
Outgoing Exchanges Recruitment Manager
AIESEC PUEBLA
01.2013 - 01.2014
Sherpa MasterMind
COPARMEX Puebla
B.A. - International Business
ITESM Puebla
International Business Program
Hanyang University
Financial Principles for Senior Management
IESDE Puebla
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