Elisa Gomez
San Antonio
Summary
Service - driven customer service professional with over 5 years in customer service. Customer service focus to achieve organizational success; strong leadership skills. Passionate about building lasting client relationships and maximizing quality.
Overview
5
5
years of professional experience
Work History
Manager
Chick-fil-A
10.2018 - 03.2021
- Manage and train employees on policies and procedures
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Supervise and participate in kitchen and dining area cleaning activities
- Observe and evaluate workers and work procedures to ensure quality standards and service
- Assign duties, responsibilities and work stations to employees in accordance with work requirements
Park Quality Ambassador (Custodial)
Seaworld
06.2016 - 09.2018
- Interact with guests and answer questions; direct guests to attractions
- Complete opening and closing procedures
- Maintain cleanliness of restroom/park areas
- Restock restroom supplies; change trash liners
- Maintain/organize storage closets
- Sweep debris from pathways while scanning landscape for trash
- Maintain hand washing stations
- Report any concerns or repair needs in restroom facilities
- Notify leadership of any supplies needed
- Perform other duties as assigned
Skills
- Kitchen management
- Inventory control
- Food preparation
- Customer service
- Janitorial
- Training & development
- Detail Oriented
- Management skills
- Self Starter
- Communication skills
- Leadership
- Team Player
- Team management
- Time Management
- Restaurant management
- Sales management
- Business Administration
- Operations Management
- Project Management
- Sales Techniques
- Schedule Preparation
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Organizational Skills
- Team Development
- Scheduling and Coordinating
- MS Office
- Administration and Reporting
- Multi-state Payroll Processing
- Payroll Reporting Tools
- Payroll administration experience
- Payroll Processing
Timeline
Manager
Chick-fil-A
10.2018 - 03.2021
Park Quality Ambassador (Custodial)
Seaworld
06.2016 - 09.2018
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror