Elisabet Juarez Ortiz
Turistic Business Administration
Puebla
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Cabin Services Director
Club Getaway
Kent
08.2021 - Current
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reduced waste with staff supervision and using first-in first-out method.
- Created and enforced detailed organization processes to increase quality and service standards.
Program Assistant
Kenmont and Kenwood Camp
Kent
05.2021 - 08.2021
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Educated each staff member on program procedures and operational structures.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Assisted with planning and coordinating day-to-day and special program activities.
Housekeeping and Laundry Manager
Kenmont and Kenwood Camp
Kent
06.2016 - 08.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
Public Relations Representative
Camp Eduplay
Puebla
02.2016 - 02.2020
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Created messages, position statements and other corporate communications based on company's objectives.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Conducted market analysis and monitored competitive activity.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Collaborated with production team to coordinate advertisements and promotions.
- Wrote press materials and delivered presentations to media representatives.
- Planned and organized seminars, meetings and retreats.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
Education
BBA - Administration
Universidad Madero
Puebla México 05.2001 -
Skills
Budget control
Materials management
Order picking and processing
Staff supervision
Staff Management
Strong written and verbal communication skills
Talented public speaker
Personable and friendly
Information gathering and analysis
Certification
CPR
Timeline
CPR
01-2023
First Aid Infants
01-2023
First Aid Adults
01-2023
Cabin Services Director
Club Getaway
08.2021 - Current
Program Assistant
Kenmont and Kenwood Camp
05.2021 - 08.2021
Housekeeping and Laundry Manager
Kenmont and Kenwood Camp
06.2016 - 08.2021
Public Relations Representative
Camp Eduplay
02.2016 - 02.2020
BBA - Administration
Universidad Madero
05.2001 -