Eliseo Jimenez
Tlaquepaque
Summary
Dynamic and results-oriented Team Lead with over 10 years of experience in leadership roles, specializing in designing and implementing effective production schedules that maximize productivity. Committed to fostering a safe and organized work environment while leveraging data-driven decision-making to enhance operational efficiency. Known for cultivating a positive workplace culture that motivates team members, ensuring engagement and collaboration. A strong advocate for creating a friendly, human-centric atmosphere that drives team morale and performance.
Overview
9
9
years of professional experience
Work History
Manager
ATT
02.2019 - 10.2025
- **Manager | TA Lead (Trainer Assistant) | AT&T | Tlaquepaque, Mexico | Feb 2019 –2025.
- - In charge of training new hires, managing attendance, participation, knowledge checks, and on-the-job training before production.
- - Oversaw Line of Business (LOB) metrics, creating job aids, presentations, and follow-ups to ensure daily, weekly, and monthly performance goals were consistently met.
- - Delegated daily tasks to team members to optimize group productivity and efficiency.
- - Monitored team progress, enforced deadlines, and maintained accountability across multiple projects.
- - Fostered positive employee relationships through clear communication, training, and development coaching.
- - Developed and monitored weekly staff schedules to balance workloads and maintain operational continuity.
- - Designed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction.
- - **Managerial Experience:** Oversaw office operations while administrating metrics and results, ensuring alignment with organizational objectives. Provided a human-centered approach to customer service, prioritizing empathy, responsiveness, and satisfaction.
- - Championed a culture of continuous improvement by analyzing performance data and implementing corrective actions to sustain high-quality outcomes.
- - Recognized for delivering excellent customer-focused leadership while maintaining strong operational results.
Supervisor
Alorica
11.2016 - 11.2019
- **Supervisor – Retail Support | Amazon**
- - Directed daily operations for retail support teams, ensuring smooth workflow and adherence to company standards.
- - Oversaw performance metrics, monitored KPIs, and implemented corrective actions to maintain service excellence.
- - Supervised and coached team members, providing training, feedback, and development opportunities to enhance productivity and customer satisfaction.
- - Coordinated scheduling, task delegation, and workload distribution to optimize efficiency across shifts.
- - Managed escalations and resolved complex customer or vendor issues with a focus on timely, customer-centered solutions.
- - Collaborated with cross-functional departments (logistics, inventory, and customer service) to align objectives and improve overall retail support processes.
- - Developed job aids, reports, and presentations to communicate updates and drive continuous improvement initiatives.
- - Ensured compliance with company policies, safety standards, and operational guidelines.
- - Recognized for fostering a positive team culture that emphasized accountability, collaboration, and high performance.
Education
South Division High School;
Sheboygan WISkills
- Production monitoring
- Workplace safety
- Quality control
- Call Center Operations
- Team Supervision
- Issue resolution
- Quality Improvement
- Training
- Friendly, positive attitude
- Supervision
- Metric driven
- Word
- Excel
- Powerpoint
- CapCut
- Outlook
Accomplishments
- Awarded the prestigious Service Excellence Award (SEA), Q4 2020, a global recognition granted for consistent dedication and outstanding results.
- Concluded career as Manager ranked third place worldwide in year-to-date overall results for 2025, competing against managers across global operations.
- Recognized for delivering exceptional leadership, operational excellence, and customer-focused strategies that consistently drove performance metrics.
Affiliations
“Outside of work, I actively engage in cryptocurrency day trading, applying analytical skills to market trends. I am also a dedicated family-oriented individual, continually striving to enhance the quality of life for my loved ones and those around me.”
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Additional Information
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Experienced in creating and delivering presentations, updates, and reports to support business objectives.
- Bilingual: Fluent in English and Spanish, enabling effective communication across diverse teams and customer bases.
Timeline
Manager
ATT
02.2019 - 10.2025
Supervisor
Alorica
11.2016 - 11.2019
South Division High School;