Eliseo Peña De La Rosa
Cancún, Quintana Roo,ROO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
MULTIMACH
Cancún, Quintana Roo, Mexico
04.2004 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Technician Specialist
Copiadora Mita De Cancun
Cancun Mexico
09.2000 - 04.2002
- Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Collaborated with team members to complete complex projects within established timelines.
- Increased customer satisfaction by providing prompt and accurate technical support.
Technical Support Engineer
Maquinas Informacion Y Tecnologia Avanzada
CDMX
02.1993 - 09.2000
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Engineer´s Degree - Mechanical Engineering
ESC SUP DE INGENIERIA MECANICA Y ELECTRICA IPN
CDMX07.1995
Skills
- Culture development
- Budget Control
- Staff Supervision
- Schedule Management
Certification
- SHARP COLOR MANAGEMENT GOLD CERTIFICATION
- SHARP MPF SERVICE TRAINING GOLD CERTIFICATION
- KYOCERA MFP CERTIFICATION
- KYOCERA CUSTOMER SERVICE EXCELLENCE CERTIFICATION
- KONICAMINOLTA TECHNICAL CERTIFICATION FOR PRODUCTION LINE TECHNICAL
- EFI Fiery Technical Certification
- BROTHER Basic MFP Technical Certification
- Improvement of Management Skills Certified, ICAMI ( Management Training and Improvement Center)
- BASIC MANAGEMENT SKILLS ANAHUAC UNIVERSITY
- ADVANCED MANAGEMENT SKILLS ANAHUAC UNIVERSYTY
- PAPERCUT- Techinical Certification
- HONEYWELL FIRE LITE CERTIFIED TECHNICIAN
Languages
English
Intermediate (B1)
Timeline
Service Manager
MULTIMACH
04.2004 - Current
Technician Specialist
Copiadora Mita De Cancun
09.2000 - 04.2002
Technical Support Engineer
Maquinas Informacion Y Tecnologia Avanzada
02.1993 - 09.2000
Engineer´s Degree - Mechanical Engineering
ESC SUP DE INGENIERIA MECANICA Y ELECTRICA IPN