I am dedicated Customer representative dedicated to providing quality care for ultimate customer satisfaction; proven ability to establish and maintain excellent communication and relationships with clients. Bilingual, hardworking, and ready to join my next team and committed to utilizing my skills to help others, while working towards the mission of a company. Moreover I am a strong leader who works well under pressure, and exudes positivity, tech-savvy professional with the flexibility to work in both fast and slow-paced environments. By the time bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Totally I understand the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Striving to provide every client with innovation, quality, and commitment to excellent service. Even though I am a committed to learning about varying new areas, and motivated by my appreciation of the human spirit and our innate desire to learn.
Hi, I’m
Elissa Garcia
Tlaxcala
Summary
Overview
11
years of professional experience
3
Certifications
Work History
Carnival Cruises LinesMiami Beach
Bartender
03.2015 - 11.2023
Job overview
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Operated with a strong work ethic, professionalism, and the ability to work under pressure
- Monitored bar inventory and made notes for needed supplies when necessary
- Served as a hospitable about 200 people when the guest join to the ship at the same time and fast-working bartender in a fast-paced environment
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary
- Remained professional and polite under all circumstances
- Remained calm and professional during high-stress situations
- Navigated large workloads with a sense of calm and superior organizational skills
- Handled high risk situations with a sense of calm and careful thought.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
XcaretPlaya del Carmen
Hostess
02.2014 - 06.2014
Job overview
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Maintained an eagerness to add to my knowledge and skills
- While I was working at the park, you welcoming to the people giving advice about what to do in the park and how you can enjoy and seize the day.
Jiva Hill HotelCrozet
Cooker
03.2013 - 12.2013
Job overview
- Stored food properly and maintained proper temperatures and conditions as needed
- Prepared an organized station before the start of service each day
- Adhered to Food Safety Regulations
- Cultivated and fostered strong industry relationships
- Worked as a Line Cook in a fast-paced restaurant
- Maintained a professional and positive deameanor at all times.
Paradisus MeliàPlaya del Carmen
Bartender
06.2012 - 10.2012
Job overview
- Utilized excellent public speaking skills
- Built positive rapport with guests
- Responded to customer inquiries and orders in a timely manner
- Brought forth a high level of customer service at all times.
Education
Universidad del Valle de Mexico
Food & Beverage Management
07.2008 - 12 2012
University Overview
Skills
TeamworkAbility to Work in a TeamMicrosoft OfficeAbility to MultitaskAbility to Work Under PressureLeadershipCustomer Service
Creative Mixology
Beverage Preparation
Wine Pairings
Food Running
Details
Details
Tlaxcala, Mexico, 90090, elissa.garcia1989@gmail.com, +526462760459Personal Information
Personal Information
- Date of Birth: 01/03/1989
- Nationality: Mexican
Extracurricular Activities
Extracurricular Activities
Hotel Operations, Glion Switzerland, Bulle, 04/01/11, 04/01/11, Glion High Institute came to give us a test with a different examples with a problems to solve about Hotels, Restaurants and TourismReferences
References
References available upon requestCertification
Certified [Bartender international], [European Bartender School] - [4 weeks]
Timeline
Certified [Bartender international], [European Bartender School] - [4 weeks]
01-2024
Wedding Planner Coaching, Institute Of America, 2 days
07-2019
Coctelería internacional, Bar School, Puebla, 4 semanas
07-2016
Bartender
Carnival Cruises Lines
03.2015 - 11.2023
Hostess
Xcaret
02.2014 - 06.2014
Cooker
Jiva Hill Hotel
03.2013 - 12.2013
Bartender
Paradisus Melià
06.2012 - 10.2012
Universidad del Valle de Mexico
Food & Beverage Management
07.2008 - 12 2012