Eliud Serrano
CDMX
Summary
Take-charge professional delivering results and team leadership to organizations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes team management, project management, team mentoring, sales, technical support, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director PSO Delivery México
VMWARE
06.2021 - 12.2023
- Managed revenue and margin achievement for the region with quarterly targets of 8 MD and margin targets of 35%
- Collaborated on the services sales forecast and followed up on deal closing where technical support was needed. Achieving annual targets of average 30 MD
- Participate on QBR meeting with strategic customers to define their SaaS consumption planning and strategic project delivery follow up.
- Act as liaison with product managers on behalf customers for product enhancements or bug fixing
- Participate on the promotion board process for the PSO Americas delivery organization.
- Received an award for the most innovative project during pandemic.
Sr Manager NOLA/México
VMware
06.2014 - 05.2021
- Participate in the sales and pre-sales process with services sales team and consulting architects to understand customer business and technical objectives along with product requirements, to build the scope for each project and deliver customized solutions
- Architected the technical proposal for the 2 largest projects in the region for a total of 15MD, received an achievement award for it.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Follow up incidents during the delivery of project to ensure customer satisfaction with the solutions we deployed
- Started and managed the TAM and Residency practices in the region, which later on because growth were managed as a separated practice.
Sr Consultant
VMware
12.2012 - 05.2014
- Plan and design projects for virtualized environments oriented to reduce operation load and cost reductions.
- Implement and assess customer environments to maintain or achieve a high available infrastructure based on our solutions
- Design private cloud architecture for customers on government, financial and enterprise organizations, oriented to automate day to day operations and virtual machines provisioning.
IT Corporate Datacenter Manager
Flex
01.2000 - 11.2012
- Managed the global Wintel operations team that supports the corporate applications running on our main data centers, responsibility includes the mirror datacenter in Hong Kong and US
- Developed a disaster recovery solution for critical applications for business such as data warehouse, finance, warehouse and logistics business line applications
- Responsible for 800 servers, among virtual and physicals, SAN environment with total 360TB, 10 Clusters (SQL, Exchange, printing solutions) and 20 ESX VMware hosts over the sites
- Developed processes for new applications going to production and their ongoing support.
Education
Master Business Administration - Quality And Productivity
Tec Milenio By Tec De Monterrey
01.2012
BS in Communications and Electronics - Electronics And Telecommunications
University of Guadalajara
01.1996
Skills
- Professional Services
- Customer Success
- Technical Sales
- Managed large engineering teams over different geographies
- Project Management, SOW
- Revenue, margin, bookings
- Customer goals oriented
- SaaS, MRR, ARR, KPI's
Certification
- Double VCP and VCAP (VMware)
- Microsoft Certified Azure Fundamentals & IT Professional
- ITIL V3 FOUNDATIONS CERTIFICATE: GR750007500ES
Timeline
Director PSO Delivery México
VMWARE
06.2021 - 12.2023
Sr Manager NOLA/México
VMware
06.2014 - 05.2021
Sr Consultant
VMware
12.2012 - 05.2014
IT Corporate Datacenter Manager
Flex
01.2000 - 11.2012
Master Business Administration - Quality And Productivity
Tec Milenio By Tec De Monterrey
BS in Communications and Electronics - Electronics And Telecommunications
University of Guadalajara
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