Elizabeth Andrade
El Paso,Estados Unidos
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Nch Marketing Services Inc
09.2020 - 07.2022
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Monitored inbound and outbound calls made by Number employees to provide constructive feedback.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Asisst. Manager
O’reilly Auto Parts
04.2015 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Assistant Manager
FRONTEX
12.2013 - 12.2014
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate Of Business Administration -
UTEP
El Paso08.2013
Skills
- Hazardous Waste Disposal
- Cleaning and Sanitation
- Attentive and Observant
- Solution Development and Optimization
- Adaptability and Flexibility
- Quality Control Data Compilation
- Audit Assistance
- Finished Goods Inspection
- Special Assignments
- Environmental Quality
- Selling Skills
- Constructive Feedback
- Customer Care
- Production Process Advising
- Social Perceptiveness
- Data Capture and Analysis
- Analytical Methodology Validation
- Information Sequencing
- Testing Documentation
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Quality Analyst
Nch Marketing Services Inc
09.2020 - 07.2022
Asisst. Manager
O’reilly Auto Parts
04.2015 - 09.2020
Assistant Manager
FRONTEX
12.2013 - 12.2014
Associate Of Business Administration -
UTEP
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