Elizabeth Flores

Work History

NXP Semiconductors

06.2021 - 01.2025

Drove supply chain transformation with detailed market research and stakeholder engagement.
Streamlined supply chain operations by implementing lean methodologies.
Oversaw demand planning, purchasing, and logistics.
Reduced lead times for product deliveries through effective supplier management and communication strategies.
Initiated risk mitigation strategies to address potential disruptions in the supply chain, minimizing impacts on business continuity.
Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.
Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

International Paper

10.2020 - 06.2021

Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Engaged clients in person and over phone to answer questions and address complaints.
Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Created comprehensive reports on department performance metrics, helping identify areas for improvement.
Delivered prompt service to prioritize customer needs.

Total Energy

03.2020 - 08.2020

Provided insights through data collection for strategic planning sessions.
Streamlined planning processes by implementing new tools and methodologies.
Reviewed existing procedures to enhance workflow and reduce bottlenecks.
Collaborated with cross-functional teams to align project goals and objectives.
Optimized inventory control, reducing waste and improving cost efficiency.
Worked directly with production personnel to resolve production scheduling issues and conflicts.
Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Achieved on-time completion of projects with diligent scheduling and resource management.
Optimized resource allocation by developing comprehensive project budgets, closely monitoring expenditures throughout project lifecycles.

Universal Scientific Industrial

02.2016 - 07.2017

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Led quarterly customer service meetings to review performance and set goals for improvement.
Improved resolution time with effective problem-solving for customer complaints.