Elizabeth Juarez Cervantes

• Responsible for the technical envisioning, architecture and delivery of technological solutions at OXXO Stores across Mexico and International markets.
• Accountable for developing the new digital ecosystem ensuring modernization and evolution of core platforms like ERP, Merchandising, Supply Chain, HR, Point of Sales, Commercial, Operations, Mobile.
• Champion of the agility mindset adoption to enable a digital execution based on an innovative culture, processes and tools.
• Improved productivity and efficiency with strategic planning, resource allocation, and agile management practices.

• Responsible to maximize the value of Global KidZania Business Model through modern technology solutions.
• Optimized data management processes by designing robust data governance frameworks and policies.
• Setting the company’s strategic direction, development and future growth of IT Product/Services for owned facilities, franchises and new business formats.
• Overseeing and implementing new innovative technologies that yield competitive advantage including cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization.
• Fostered Product and process management adoption and cross-functional collaboration by building relationships between IT team and stakeholders across the organization.
• Achieved cost savings through strategic vendor negotiations and management of technology resources.

• Responsible of supporting CIO/Chief Bussiness Technology Director, enabling them to focus on critical decision-making and leadership tasks.
• Aligned IT goals with company vision, ensuring cohesive progress towards shared objectives .
• Managed the optimization of organizational structures, leading to increased efficiency and better resource allocation according corporate KPI's and headcount ratio.
• Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
• Spearheaded cost-saving measures through in-depth budget analysis and identifying areas for improvement.

• Responsible of Point of Sales Systems and Commercial Applications operations and modernization for Elektra Stores in Mexico and LatinAmerica.
• Digital transformation and new IT platform implementation of store ecosystem across all formats.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth and training.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• Responsible of the strategy for new functionalities, tools and implementation of the applications in Walmart México Stores for Digital Transformation as well as core functions in back office areas (Finance Services and Human Resources), Loyalty Program, Pharmacy Solution, Self-Scanning, Scan & Go, Digital Wallet.
• Established a successful digital innovation lab, fostering creativity and experimentation across teams.
• Implemented cutting-edge automation tools, reducing manual tasks and boosting productivity levels within teams.
• Implemented agile methodologies to improve project delivery times and overall team performance.
• Transitioned legacy systems to modern cloud-based infrastructure, improving scalability and performance capabilities.
• Championed a mobile-first approach for all digital initiatives, ensuring seamless experiences across devices.

• Responsible to design, build and deploy custom solutions for Customer Transaction and Workforce Management Business Domains.
• Ensure alignment, security, and compliance with corporate strategies.
• Agile Methodology implementation for software solution end to end life cycle ; identifying and communicating appropriate criteria to teams; and establishing KPIs.
• Developed and implemented strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.

• Responsible for the delivery of Regional projects across Wal-Mart Latin American countries.
• Developed successful regional strategies in collaboration with global and local technology teams to design and deliver innovative systems solutions, in an accelerated and efficient way across all latin american countries.
• Optimized resource allocation, resulting in better budget management and cost reduction.
• Fostered strong relationships with stakeholders, ensuring alignment on project goals and expectations.

Responsible for the implementation of the online sales solution for Domino's Mexico, including definition of business strategy, operating model, in-store training, technology solution enablement and budget management for own stores and franchises.

Responsible for delivering technological services to Business Units within the company. In charge of the IT Customer Management, Operations Service Level and Project Management Office teams. Main point of contact for Business Units Directors as IT Senior consultant/partner. Collaborative work with Support, Operations IT teams to create technological solutions that helps business to accomplish company goals.

Responsible for the operations, control, service improvement and management of the Outsourcing IT services related to Business Discovery, Data Analytics and Data Warehouse. Collaborative work with sales team to create new business/services proposals. Direct and manage the analysis, design, implementation and on-going delivery models for assigned accounts by helping organizat/ions to gain a single, integrated view of their business to enhance decision-making, customer relationships and profitability. In charge of Customer Satisfaction, Operations, Referenceability, Renewals, Service/Product support, and Financial control for the services delivered.

Responsible for the operations, control, service improvement and management of the Outsourcing IT services related to Business Discovery, Data Analytics and Data Warehouse. Collaborative work with sales team to create new business/services proposals. Direct and manage the analysis, design, implementation and on-going delivery models for assigned accounts by helping organizat/ions to gain a single, integrated view of their business to enhance decision-making, customer relationships and profitability. In charge of Customer Satisfaction, Operations, Referenceability, Renewals, Service/Product support, and Financial control for the services delivered.

Responsible of operations, cost control and customer management for IT services contracted to Hewlett Packard Mexico in Outsourcing model. Collaborative work with sales team to create new business and develop, present and structure solutions with potential outsourcing customers. Direct and manage the analysis, design, proposal, implementation and on-going delivery for an assigned account to ensure profitability, revenue, performance, customer satisfaction and referenciability.

Responsible for analysis, development, implementation, testing, release and post-implementation support for bank branches applications. Elaborate and conduct executive briefings and new systems reviews with business users. Manage, control and assemble technical team to develop the new branches systems. Work with developers and technical experts to craft solutions and obtain the projected costs of new projects. Design and perform set of testing for new systems, and plan its release to bank branches around the country. Provide 2nd. level technical support to on-site teams systems.