Microsoft Office ((Word, Excel, PowerPoint, Teams)
Elizabeth Sanchez Cuevas
PMO Professional
Summary
Resourceful Project Manager/Team Lead with over 14 years of management and leadership experience in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying risks and providing targeted solutions. Knowledgeable in accounting principles, budget, financial management and stakeholder communication.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Project Manager Officer
AMDOCS
06.2021 - Current
- 4 years of experience leading cross-functional teams to deliver complex projects on time and within budget.
- Proven ability to manage all phases of the project lifecycle, from initiation and planning to execution and closure.
- Known for delivering high-impact solutions that meet business goals and drive operational efficiency.
- Management of projects using Agile and Waterfall methodologies.
- Skilled in stakeholder communication, resource allocation, risk mitigation, and performance monitoring.
- Keeping track of project’s budget, schedule, resources and risks.
- Ensure the successful completion of all projects and oversee the people performing work on the projects.
Release Project Manager
TATA Consultancy Services
01.2019 - 06.2021
- Release lifecycle process management.
- Preparation and coordination releases on current process such as mainframe and frontend enhancements, as well as plan to mitigate any risks.
- Presentation of runbook schedules to different stakeholders for change request approvals.
- SharePoint tool management for issues, release updates and reporting.
- Change request budget handling with stakeholders.
T-Mobile Team Lead
TTEC
12.2016 - 12.2018
- First level of technical support from Internal telephone plans.
- Escalation support on different devices supported by T-Mobile.
- Metrics reporting (Using power point and excel as tools) and project KPI´s management.
- Coaching providers to different types of associates.
- Stakeholder meetings to receive new enhancements on projects.
Bank of America Team Lead
TTEC
02.2009 - 12.2016
- Usage of mainframe systems such as IEX Workforce, Avaya CMS, Microsoft enterprise suite and internal SharePoint Database.
- Performed audits and performance metrics from CSRs associates.
- High stress situations management and client escalations.
- Effective English communication skills on banking process.
Education
Psychology
Universidad Antropológica De Guadalajara
Guadalajara, Jalisco 09.2014 - 02.2017
Skills
Strategic Planning
Project management
Project planning, development and tracking
Risk management
Project scheduling
Resource allocation
Compliance monitoring
Agile methodology
Stakeholder communications
Cross-functional collaboration
Software
Salesforce
Sharepoint
Jira
Power BI
Timeline
Project Manager Officer
AMDOCS
06.2021 - Current
Release Project Manager
TATA Consultancy Services
01.2019 - 06.2021
T-Mobile Team Lead
TTEC
12.2016 - 12.2018
Psychology
Universidad Antropológica De Guadalajara
09.2014 - 02.2017
Bank of America Team Lead
TTEC
02.2009 - 12.2016
Similar Profiles
Pranjal SharmaPranjal Sharma
Advanced Software Developer at AmdocsAdvanced Software Developer at Amdocs
Prafull KumbharPrafull Kumbhar
Information Security Analyst at AmdocsInformation Security Analyst at Amdocs
Prachi LakdePrachi Lakde
Functional Test Engineer at AmdocsFunctional Test Engineer at Amdocs
Charles AlmsCharles Alms
Software Engineer at AmdocsSoftware Engineer at Amdocs
Devika ShettyDevika Shetty
Project Manager Officer at Unipart LogisticsProject Manager Officer at Unipart Logistics