Elizabeth Serrano Marquez

• Ensure compliance with the Group Policy and Local Regulations related to Sanctions in the FCC area.
• Administer, Organize, Control and manage the activities of the team in charge of the review analysis of the investigations of the alerted clients against the Global and Local Sanctions lists.
• Training of the Sanctions team.
• Manage, identify, reduce and escalate the risk of Sanctions proactively and continuously.
• Ensure that policies and procedures are carried out.
• Maintain and observe all established control standards.
• Generation of Metrics and Reports.

• Ensure the operation of processes aligned with the Group's policies, local regulations and good market practices.
• Guarantee compliance with the certifications established in the Internal Regulations.
• Detection of exceptions to the rule, monitoring of action plans and, where appropriate, the establishment and approval of waivers.
• Follow-up of the action plans until they are fulfilled.
• Monitoring of the controls and key controls established in the processes to verify their effectiveness.
• Planning and execution of internal audits.
• Follow-up of the observations made in the Internal and External Audits until they are fulfilled.
• Follow-up of Fraud cases in conjunction with the Legal area.
• Monitoring of Client complaints before the CONDUSEF in order to avoid fines to the institution.
• Thematic reviews of processes, validation of the integrity of Client files and verification of the correct application of the statutes established in local and Group regulations.

• Identification and evaluation of risks within the processes in order to determine the establishment of the necessary controls.
• Evaluation of effectiveness of controls.
• Management for the redesign and standardization of processes.
• Monitoring of Internal and External Audits
• Meetings with the areas involved to establish controls, as well as the monitoring of Common Control Projects.
• Preparation of Reports and Indicators.
• Analysis of Operating Losses, Mercantile Reserves and other Control Indicators.
• Guarantee, together with the Business areas, compliance with Local and Group Regulations.

• Monthly distribution of the costs generated by Collection to the different business areas based on credit management.
• Accounting analysis of the expenses generated in the area.
•Generating reports.
• Redesign, standardization and automation of Collection allocation processes.
• Accounting advice for the generation of reports of losses, Penalties, Losses, Condonations and Reserves.

• Definition and monitoring of projects aimed at correcting and updating the Bank's accounting and operational systems in order to improve processes and comply with Internal and External Regulations.
• Updating of Accounting Spills.
• Project Leader: definition of the actions to be taken in conjunction with the areas involved, preparation of functional documents, teamwork with business and functional areas, performance and validation of tests, monitoring and supervision of the project until its implementation, analysis of Accounting and Operating impacts.
• Accounting analysis of the Bank's main accounts (Profit and Loss Accounts, Portfolio and Bridge Accounts)

• Analysis, registration and control of business, mortgage and consumer loans in M.N and Dollars, Agencies Abroad, Bilateral Credits and with other NAFIN and BANXICO Institutions.
• Administration and Control of Critical Processes as Government Benefits.

• Preparation and review of Personnel Contracts.
• Preparation of Payroll.
• Procedures before the SHCP, IMSS and INFONAVIT.
• Staff recruitment and selection.
• Coordination of Training to comply with the requirements of the Labor Law.
• Supervision in conjunction with the Plant Physician of the programs related to Safety and Hygiene.