Elizabeth Tapia Rodriguez

• Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
• Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.
• Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
• Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
• Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
• Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
• Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.

Program different Doctor's appointments.

answer phones, answer radio when ambulance were calling to let know emergency room they were approaching with patient and symptoms .

follow up on cruise ship staff , that came for check ups .

Direct passengers to their specific tours that they previously purchase on board the boat .

Collect money with the purser when manager was on vacation or was not available to go on board.