Elizabeth Torres
Tlajomulco de Zúñiga
Summary
Dedicated administrative professional with a background of customer service, sales and pricing analyst. Hardworking team player with expertise in completing various clerical tasks and with exceptional data assessment, relationship building and writing skills. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Pricing Analyst
Hewlett Packard Enterprise
Guadalajara, Mexico (Remote)
04.2014 - Current
- Managed Latin American Territory ensuring alignment of pricing strategies with client expectation, budget and contractual agreements.
- Enhanced company's profit margins by identifying opportunities in each quoted deal for price optimization and strategic discounts, based on companies pricing guidelines.
- Collaborated with salesteam, sales managers, manager directors to obtain necessary project information and release winning prices.
- Evaluated pricing performance metrics, enabling better decisions on the turn around time for my territory.
- Established strong relationships with internal stakeholders through transparent communication regarding changes in pricing policies or strategies that may impact their respective departments.
- Assisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.
- Prepared Business Scenarios, based in GM, Product Configuration, Discount, Customer Budget, to Worldwide Finance to get approvals for complex Big Deals.
- Presented Financial and Pricing Results every Quarter to the Managing Director and the sales team (Data pulled from Power BI) with excellent feedback from the sales team.
- Participated in the Sales Forecast call to detect important Project coming that would require support of Special Pricing.
Customer Service – Order Management
Hewlett Packard Enterprise
Guadalajara, Mexico
04.2006 - 12.2012
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments for USA Retailers.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Maintained strong relationships with clients, ensuring a seamless ordering experience and timely updates on their requests.
Brand Manager
CVA SA de CV
Guadalajara, Mexico
06.2005 - 12.2005
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
- Coordinated trade show participation, showcasing products effectively while networking with industry professionals to expand business relationships.
Administrative Assistant
Microsoft Mexico (Outsourcing)
México City, Mexico
01.2004 - 01.2005
- Delivered excellent customer service through prompt responses to client inquiries, regarding Microsoft Licensing addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Master of Arts – Marketing -
KINGSTON UNIVERSITY
UK, London09.2002
Bachelor - International Business -
NATIONAL POLITECNIC INSTITUTE
Mexico, City12.1999
Skills
- MICROSOFT MS
- OUTLOOK
- POWER POINT
- EXCEL
- POWER BI
- SAP
- SALES FORCE
Accomplishments
- Achieved winner summit sales price in Latino America in 2020 through effectively helping with my detailed financial analysis in order to provide a winner price for an important regional project for Panama Country.
- Used Microsoft Excel to develop inventory and obsolescence tracking spreadsheets.
- Documented and resolved 350 cases monthly which led to a great impact in revenue.
Certification
- Sales Essentials Certificate with Microsoft
Additional Information
Pricing Advisor Consultant for an International Company, experienced working with a big Sales Team, with negotiation skills. Work in this position in such an International Company has given me a broad vision of pricing, businesses, sales, and processes. Now a days I am looking to be part of a team where I can expand my skills and contribute with my experience. I have lived in different countries such as UK, Germany, Brasil and Mexico. I speak fluently Spanish, English, Portuguese, basic of German and French.
Languages
Spanish
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)
Timeline
Pricing Analyst
Hewlett Packard Enterprise
04.2014 - Current
Customer Service – Order Management
Hewlett Packard Enterprise
04.2006 - 12.2012
Brand Manager
CVA SA de CV
06.2005 - 12.2005
Administrative Assistant
Microsoft Mexico (Outsourcing)
01.2004 - 01.2005
Master of Arts – Marketing -
KINGSTON UNIVERSITY
Bachelor - International Business -
NATIONAL POLITECNIC INSTITUTE