ELMAN PACHECO
CHIHUAHUA
Summary
Dynamic leader with extensive experience at Electrical Components International, adept in account management and SAP, showcasing bilingual proficiency and exceptional account supervision. Excelled in enhancing order management operations, significantly improving customer satisfaction, and implementing cost-reduction strategies in shipping, underpinned by a strong foundation in root-cause analysis and collaborative problem-solving.
Overview
6
6
years of professional experience
Work History
Account Coordinator Team Leader
Electrical Components international
Cd Juarez
11.2023 - Current
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Collaborated with finance department to reconcile accounts receivable on a monthly basis.
- Verified that all incoming purchase orders were accurate before entering them into the system.
- Performed data entry of all orders into ERP system ensuring accuracy of information entered.
- Completed or assisted with difficult or skilled tasks.
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
- Communicated effectively between multiple departments within the organization during order fulfillment process.
- Developed and maintained effective relationships with customers, vendors, suppliers and other internal departments to ensure smooth order management operations.
- Provided support to the sales team by responding promptly to inquiries from customers regarding their orders.
- Advised customers on product availability, pricing options and delivery lead times.
- Implemented strategies designed to reduce costs associated with shipping goods.
Account Coordinator (Supply Chain)
Electrical Components International
02.2022 - Current
- Customer order management
- Demand Analysis (waterfall before and after) and negotiate orders placed within lead time violation
- Coordinate production schedule based on true needs
- Apply strategies to promote sales
- Customer service and advisory
- Handle high level escalations meetings with customer
- Coordinate with sales, NPI materials procurement, Planning and Shipping departments to ensure customer product
- NPI APQP Meetings
- Measure on time delivery (KPIS)
Consignment Warehouse
Electrical Components International
01.2021 - 02.2022
- Consignment warehouse inventory management
- Order creation based on customer's withdrawals
- Daily receipts based on customer's reports
- Daily reconciliations to secure healthy inventory levels
- Yearly inventory audit on supplier´s site
- Mange weekly meetings with warehouse suppliers to ensure correct procedures were being followed as well as secure concrete inventory levels
- Month end reports regarding sales, inventory levels and reconciliations
Accounts Payable Analyst
Electrical Components International
06.2019 - 01.2021
- Invoice posting
- Ensure suppliers were paid
- Negotiate payment terms
- Manage over 250 supplier accounts
Education
BUSINESS ADMINISTRATION -
ADELA DE CORNEJO UNIVERSIDAD
01.2021
COMPUTER AND SYSTEMS ENGINEERING -
INSTITUTO TECNOLÓGICO DE CIUDAD JUÁREZ
01.2017
Skills
- SAP
- AS/400 (BPEX)
- Service Now
- MS Teams
- MS Office
- Discord
- Bilingual
- Account supervision
- Account management
- Root-cause analysis
Other
- Leadership
- Team Player
- Self directed
- Motivate others
Timeline
Account Coordinator Team Leader
Electrical Components international
11.2023 - Current
Account Coordinator (Supply Chain)
Electrical Components International
02.2022 - Current
Consignment Warehouse
Electrical Components International
01.2021 - 02.2022
Accounts Payable Analyst
Electrical Components International
06.2019 - 01.2021
BUSINESS ADMINISTRATION -
ADELA DE CORNEJO UNIVERSIDAD
COMPUTER AND SYSTEMS ENGINEERING -
INSTITUTO TECNOLÓGICO DE CIUDAD JUÁREZ
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