Elsa Gutierrez
Mission, Texas
Summary
Dynamic admissions leader with a proven track record at San Roberto International School, enhancing enrollment rates through strategic recruitment initiatives and collaborative problem-solving. Skilled in CRM management and relationship building, I successfully implemented policies that improved application processes, fostering a diverse student body and enriching the academic community.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
24
24
years of professional experience
Work History
Director of Admissions and Marketing
San Roberto International School
09.2024 - 09.2025
- Assisted in developing recruitment strategies to attract diverse student populations.
- Coordinated admissions events, facilitating engagement between prospective students and faculty.
- Supported the application review process, ensuring timely and accurate evaluations of candidates.
- Utilized admissions software to maintain candidate records and track application statuses efficiently.
- Collaborated with marketing teams to create promotional materials for recruitment efforts.
- Adapted communication styles to address inquiries from a variety of stakeholders effectively.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Organized successful campus events such as open houses and information sessions to showcase what the institution has to offer its students academically and socially.
- Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
- Collaborated with marketing teams to create compelling promotional materials that showcased the unique qualities of the institution.
- Utilized advanced CRM software solutions to manage prospect inquiries efficiently, leading to increased conversion rates from inquiry-to-application stage.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Maintained thorough knowledge of industry trends and legislative changes affecting higher education admission policies, ensuring compliance at all times.
- Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.
- Contributed to overall institutional success by actively participating in cross-functional initiatives aimed at improving student experience, academic offerings, and campus life.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Prepared and administered budget of $[Amount] for campus with [Number] students.
Admissions Manager San Agustin Campus
San Roberto International School
06.2015 - 09.2024
- Assisted in managing admissions processes to ensure timely and accurate application evaluations.
- Coordinated communication with prospective students, providing information on programs and admission requirements.
- Reviewed applications and supporting documents for completeness, adhering to established guidelines.
- Facilitated campus tours and information sessions, enhancing prospective student engagement and interest.
- Maintained detailed records of applicant interactions using admissions software systems.
- Collaborated with academic departments to streamline the admissions process for specific programs.
- Conducted follow-up communications with applicants to enhance conversion rates into enrolled students.
- Established strong relationships with high school counselors to increase awareness of institutional offerings and promote student referrals.
- Collaborated closely with financial aid department to ensure timely disbursement of scholarships and grants to deserving candidates.
- Enhanced student enrollment rates by streamlining the admissions process and improving communication with prospective students.
- Created a welcoming environment for both domestic and international students by organizing orientation programs tailored to their needs.
- Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.
- Organized successful open house events for prospective students, showcasing campus facilities and academic programs.
- Increased application completion rates through close collaboration with academic departments and marketing teams.
- Improved overall efficiency of the admissions office by implementing new software systems and automating routine tasks.
- Evaluated performance metrics regularly, identifying areas for improvement within the admissions department''s operations.
- Reduced time spent on manual data entry tasks through successful implementation of an online application system, increasing staff productivity levels.
- Exceeded annual enrollment targets by developing targeted outreach campaigns targeting underrepresented populations within the community.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
Event Coordinator
Self Employed Services
06.2009 - 06.2010
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed event timelines, managing multiple projects simultaneously to meet deadlines.
- Established vendor relationships, negotiating contracts to optimize services and costs.
- Led post-event evaluations, gathering feedback to refine future planning strategies.
- Managed on-site operations during events, ensuring adherence to safety and quality standards.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
ISO 9000 Lead Auditor
Freesenius Medical Care
06.2004 - 07.2005
- Led comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Developed audit plans and methodologies to assess operational efficiency and risk management practices.
- Mentored junior auditors, fostering skill development and enhancing team performance through knowledge sharing.
- Analyzed financial statements and operational reports to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to improve processes, increasing overall audit effectiveness by implementing best practices.
- Presented audit findings and strategic recommendations to senior management, influencing decision-making for organizational improvement.
- Led internal quality assurance initiatives to improve overall performance within the auditing department.
- Followed established auditing processes to meet internal and regulatory requirements.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Assistant to Quality Assurance Director
Freesenius Medical Care
01.2003 - 07.2005
- Facilitated communication between departments to enhance project coordination and efficiency.
- Developed and maintained comprehensive filing systems for improved document retrieval.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
- Supported team members by organizing meetings, managing calendars, and coordinating logistics.
- Collaborated with cross-functional teams to align strategic initiatives with organizational goals.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed assurance initiatives, enhancing compliance and operational efficiencies across multiple projects.
Administrative Assistant to Plant General Manager
Saint Gobain Abrasives
09.2001 - 06.2003
- Managed scheduling and calendar coordination for executive staff, ensuring optimal time management.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Facilitated communication between departments, streamlining information flow and collaboration.
- Prepared detailed reports and presentations, improving decision-making processes through accurate data analysis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
BBA - Business Administration And Marketing
University of Texas Pan-American (UTRGV)
Edinburg, Texas12-2000
Skills
- Enrollment forecasting
- Collaborative Problem-solving
- Compliance monitoring
- Student recruitment
- Cross-functional teamwork
- Admissions management
- Interviewing techniques
- Planning and coordination
- Personnel management
- Database administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Team building
- Leadership development
- Public relations
- Interpersonal skills
- Professionalism
- Performance metrics
- CRM (Salesforce)
Timeline
Director of Admissions and Marketing
San Roberto International School
09.2024 - 09.2025
Admissions Manager San Agustin Campus
San Roberto International School
06.2015 - 09.2024
Event Coordinator
Self Employed Services
06.2009 - 06.2010
ISO 9000 Lead Auditor
Freesenius Medical Care
06.2004 - 07.2005
Assistant to Quality Assurance Director
Freesenius Medical Care
01.2003 - 07.2005
Administrative Assistant to Plant General Manager
Saint Gobain Abrasives
09.2001 - 06.2003
BBA - Business Administration And Marketing
University of Texas Pan-American (UTRGV)
Running, photography, brand affiliate for beauty technology devices, nature expectator, reading
Participated in 1/2 marathons like Rock n' roll at Las Vegas.