Elsa Terminel Zaragoza
Tucson
Summary
Spanish speaking Travel Agency Owner offering 30 years of experience. Proven abilities in launching and growing successful businesses. Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Company Owner
Sonora Nativa Travel
03.2018 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
Company Owner
Terza Travel
06.1985 - 01.2018
- Built loyal account base and long-term business relationships with accounts.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
Company Owner
Viaje Joven Travel
03.2002 - 02.2009
- Promoted dynamic, positive and memorable travel experiences.
- Implemented strategic plans to improve performance and increase client acquisition.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
BBA - Accounting
Universidad Autónoma de Guadalajara
Guadalajara, Jalisco1984
Skills
- Budget control
- Relationship building
- Personnel Management
- Mentoring and coaching
- Business Forecasting
- Partnership Development
Certification
Harvard University 2012
Environmental Management for International Tourism Development
Online Course
Universidad Autónoma de México UNAM 2010
Diploma in Tourism for Sustainable Development
Affiliations
Mexican National Tourism Register
Languages
English
Bilingual or Proficient (C2)
Timeline
Company Owner
Sonora Nativa Travel
03.2018 - Current
Company Owner
Viaje Joven Travel
03.2002 - 02.2009
Company Owner
Terza Travel
06.1985 - 01.2018
BBA - Accounting
Universidad Autónoma de Guadalajara
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