ELSA MICHELLE ZUÑIGA GONZALEZ

• Investigation of application reported issues, involving talking with users, vendor and developers to resolve issues encountered.
• Keep reports of team and application performance and documentation.
• Use strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Upload of weekly releases into pre production environment. Managing of clones to keep instances clean.
• Worked well in team setting, providing support and guidance.
• Help testers to validate release updates.
• Adaptable and proficient in learning new concepts quickly and efficiently.

All of this includes talking to several people to resolve all issues promptly, I enjoy talking with different people everyday.

• Made sure assigned clusters where compliant with quality metrics needed to adhere, ensured it was effectively done talked to partners that were in charge of mapping clusters so the goal would be achieved as a team
• Verified construction documentation to meet client requirements and vision.
• Later on I was ascended to work with internal chiefs, so I conducted technical evaluations of engineering designs and test results.
• Developed and implemented procedures to verify compliance with engineering standards.