Elsa Samira Rodriguez Moreno
Sistemas Computacionales
General Escobedo
Summary
Dynamic professional with a proven track record at Arca Continental, excelling in cross-functional teamwork and mentoring. Skilled in Microsoft Office, I enhanced team productivity and engagement through effective training and support. My strong interpersonal skills foster collaboration, driving continuous improvement in operations and employee development.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Arca Continental
Auxiliar Administrativo
05.2019 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Tecsa
Capacitador
10.2018 - 04.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed comprehensive reporting tools to assist supervisors in tracking key performance indicators related to call center metrics and agent productivity.
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Education
No Degree - Ingeniería En Software
Universidad Ciudadana De Nuevo León
Del Norte, Nicolás Bravo 201, 64000 Monterrey 05.2001 -
Técnico En Sistemas Computacionales - Cómputo
Escuela Preparatoria Técnica Gral.Emiliano Zapata
Gobernadora 347, 64102 Monterrey, Nuevo León 05.2001 -
High School Diploma -
Secundaria Técnica 51 Remigia Pedraza Cárdenas
Fomerrey 35 Monterrey N.L 05.2001 -
Skills
Supportive interpersonal skills
Timeline
Arca Continental
Auxiliar Administrativo
05.2019 - 02.2024
Tecsa
Capacitador
10.2018 - 04.2020
No Degree - Ingeniería En Software
Universidad Ciudadana De Nuevo León
05.2001 -
Técnico En Sistemas Computacionales - Cómputo
Escuela Preparatoria Técnica Gral.Emiliano Zapata
05.2001 -
High School Diploma -
Secundaria Técnica 51 Remigia Pedraza Cárdenas
05.2001 -
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