ELVIA LOREDO LEÓN

• Managed a team of technicians, ensuring optimal performance and adherence to best practices.
• Trained new staff members on company policies and industry best practices, fostering a culture of continuous learning within the team.
• Collaborated with stakeholders to establish clear objectives and align data center strategies with business goals.
• Promoted a safe working environment within the data center facility by enforcing strict adherence to safety guidelines and protocols.
• Oversaw data center migrations, ensuring seamless transitions with minimal disruption to operations or services.
• Managed budgets effectively while balancing resource demands with organizational financial constraints.
• Ensured regulatory compliance by staying up-to-date with industry standards
• Coordinated regular audits of operational procedures, identifying areas for improvement and enhancing overall efficiency levels.
• Evaluated vendor proposals, selecting the most cost-effective options for hardware and software procurement.
• Improved data center efficiency by implementing advanced monitoring and automation tools.
• Conducted capacity planning analysis, forecasting future growth and recommending appropriate resource allocation adjustments.
• Managed life cycle replacement of hardware and software.

• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Planned and managed full Infraestructure project lifecycles, from conception through final completion.
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
• Championed change management initiatives, fostering a culture of adaptability among team members during periods of organizational transition.
• Cultivated a positive work environment that encouraged open communication, teamwork, and employee engagement across the organization.
• Evaluated team performance metrics to identify areas for improvement, guiding targeted coaching efforts to boost individual capabilities.
• Managed a team of service professionals, resulting in increased customer satisfaction and timely issue resolution.
• Delivered exceptional customer experiences by proactively addressing concerns, resolving issues promptly, and maintaining a focus on client satisfaction.
• Reduced client escalations through proactive communication and problem-solving strategies.
• Conducted regular service reviews with clients, maintaining transparency and fostering long-term business partnerships.
• Improved service delivery efficiency by implementing new process improvements and monitoring key performance indicators.
• Coordinated new hire recruitment, training and development.
• Attended staff and client meetings and served as liaison to manage operations for account.
• Supervised operations of 24-hour customer service desk staffed by 10 to 15 team members.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

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