Summary
Overview
Work History
Skills
Timeline
Generic
Elvis Bravo

Elvis Bravo

Customer Success Manager
Querétaro City

Summary

"Though perfection may be unattainable, striving for excellence allows us to achieve our best."

Hello, I'm Elvis Bravo, a Customer Success expert from Mexico dedicated to delivering top-notch support and fostering long-term client relationships. With a keen eye for detail and a goal-oriented mindset, I excel in addressing customer needs and ensuring satisfaction. My experience spans various industries, where I've provided quality service and support across different company functions. I thrive on challenges and am committed to continuous professional development. Joining your team would not only allow me to contribute my skills but also to grow and excel further in my career journey.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

MedTrainer
09.2022 - 02.2024
  • Managed a BoB of 250+ Accounts of small and medium businesses, and achieved an increase of about 12.5% additional ARR.
  • Championed innovative solutions that empowered customers to optimize their use of the product effectively.
  • Developed a trusted advisor relationship with customers to ensure full trust of the provided services.
  • Analyzed customer feedback to identify areas for improvement, as well as leading to enhanced product offering and upsell.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Implemented effective communication strategies that fostered long-lasting connections with customers.
  • Complete ownership of the onboarding process for new customers and new team members of existing clients.
  • Developed comprehensive training materials that facilitated faster customer proficiency with the product.

Maitre D'

Doña Urraca Hotel
08.2021 - 08.2022
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.

Audiovisual Technician / Rigger / Stiltwalker

Circo Teatro Compañía
08.2016 - 02.2022
  • Reduced setup time for performances by effectively coordinating with stage managers and directors on layout plans.
  • Maintained order backstage during events by overseeing prop placement and ensuring smooth scene transitions.
  • Troubleshot technical issues promptly during live shows, minimizing disruption to audience enjoyment.
  • Supported creative vision of directors by recommending appropriate staging solutions based on budget constraints and available resources.
  • Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
  • Decreased potential hazards by promptly addressing any identified risks or issues related to rigging activities.
  • Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
  • Engaged and entertained diverse audiences as a stiltwalker at private events.
  • Utilized animated expressions and dynamic movements to captivate and energize crowds.
  • Enhanced event atmosphere through interactive and cheerful interactions with attendees.
  • Demonstrated agility and balance while navigating through various event spaces on stilts.

Customer Service Representative

Teleperformance
12.2020 - 08.2021
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cast Member / Ensemble

CAMT Possum
01.2019 - 02.2021
  • Sight-read musical parts during initial rehearsals.
  • Enhanced performance quality by diligently rehearsing and refining collaborative skills within the ensemble.
  • Expanded creative expression by attending workshops, seeking feedback from peers, and experimenting with various acting techniques.
  • Showcased artistic growth and development by taking on increasingly challenging roles within the ensemble repertoire.
  • Mentored new ensemble members by sharing personal experiences, offering guidance on best practices for success within the company.

Graphic Designer / Screen Printer

Promocionales Siglo XXI
06.2016 - 09.2016
  • Provided competitive quotes to clients based on project specifications, budget constraints, and market analysis, ensuring pricing transparency and client satisfaction
  • Designed custom graphics and artwork for SMB clients, ensuring alignment with brand identities and marketing objectives
  • Collaborated closely with clients to understand their design needs and provide creative solutions that met their requirements
  • Managed multiple design projects simultaneously, maintaining attention to detail and consistency throughout the process
  • Conducted quality control checks on printed materials to ensure accuracy and consistency in color, registration, and overall print quality
  • Executed high-quality silkscreen printing projects, adhering to client specifications and deadlines
  • Implemented efficient production workflows to streamline the silkscreen printing process and optimize output quality
  • Provided exceptional customer service by promptly addressing client inquiries, revisions, and concerns to ensure satisfaction with final products

Customer Support Specialist

Speed Commerce
06.2015 - 05.2016
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.

Skills

  • Communication

    • undefined

    Timeline

    Customer Success Manager

    MedTrainer
    09.2022 - 02.2024

    Maitre D'

    Doña Urraca Hotel
    08.2021 - 08.2022

    Customer Service Representative

    Teleperformance
    12.2020 - 08.2021

    Cast Member / Ensemble

    CAMT Possum
    01.2019 - 02.2021

    Audiovisual Technician / Rigger / Stiltwalker

    Circo Teatro Compañía
    08.2016 - 02.2022

    Graphic Designer / Screen Printer

    Promocionales Siglo XXI
    06.2016 - 09.2016

    Customer Support Specialist

    Speed Commerce
    06.2015 - 05.2016

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