EMANUEL GOMEZ RODRIGUEZ
Virtual Assistant
Mezcales
Summary
Dedicated Virtual Assistant experienced in driving revenue growth and building high-performing teams through strategic recruitment, onboarding, and customer service skills. Skilled in cold calling to nurture leads and achieve sales targets.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Onboarding Coordinator/Inside Sales Representative
The Compass Circle
Remote
08.2021 - Current
- Operated and maintained applicant tracking and candidate management systems
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
Appointment Setter
Rebath
Remote
07.2023 - 12.2023
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Outside Sales Representative
Onestar
Remote
03.2020 - 10.2020
- Assessed customer issues and identified resources and tools to provide solid solutions with an emphasis on minimizing customer effort
- Resolved customer inquiries and complaints from multiple channels with moderate supervision
- Initiated process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals.
Outbound Sales Agent
Porch
Remote
01.2019 - 02.2020
- Trained and mentored new sales representatives
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction
- Increased customer satisfaction by addressing and resolving client concerns promptly and professionally
Education
High School Diploma -
South Lake High School
Groveland, FL 08.2009 - 05.2012
Skills
Team Leadership
Networking
Tech-savvy
Adaptable and Flexible
Customer Rapport
Outbound calling
Clear Communication
Overcoming Objections
Positive Attitude
Attention to Detail
Timeline
Appointment Setter
Rebath
07.2023 - 12.2023
Onboarding Coordinator/Inside Sales Representative
The Compass Circle
08.2021 - Current
Outside Sales Representative
Onestar
03.2020 - 10.2020
Outbound Sales Agent
Porch
01.2019 - 02.2020
High School Diploma -
South Lake High School
08.2009 - 05.2012
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