Emanuel Gonzalez Prats
Customer Service (Senior Underwriter)
Merida,Yuc
Summary
Accomplished Customer service representative (Senior Underwriter) at Alinsco Insurance, renowned for elevating customer satisfaction through analytical thinking and empathetic service. Excelled in mentoring new hires and streamlining claim processes, demonstrating a blend of Microsoft Office proficiency and multitasking abilities. Achievements include significant improvements in operational efficiency and customer trust, underscoring a commitment to excellence and adaptability.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Underwriter
Alinsco Insurance
Merida, Yuc
03.2020 - 01.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Set up customer payment plans to cover annual policies and renewals.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Made approval and denial recommendations by determining accurate risk levels.
- Provided oral interpretations for clients during inbound and outbound calls, successfully maintaining pace with native speakers to deliver real-time comprehension.
Education
High School Diploma -
Universidad Autonoma De Yucatan
Mérida, Yucatán, Mexico 08.2016 - 05.2019
Certificate - English
Harmon Hall
Mérida, Yucatán, Mexico 06.2016 - 06.2018
Skills
Microsoft office
Problem-solving
Flexible and adaptable
Empathetic Understanding
Analytical thinking capacity
Microsoft office
Timeline
Senior Underwriter
Alinsco Insurance
03.2020 - 01.2025
High School Diploma -
Universidad Autonoma De Yucatan
08.2016 - 05.2019
Certificate - English
Harmon Hall
06.2016 - 06.2018
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