Emanuel Hernandez
Marino Mercante
San Felipe
Summary
Dynamic and bilingual professional with a strong background in maritime operations at Royal Caribbean International. Proven problem-solver and effective communicator, adept at enhancing team collaboration and ensuring safety through meticulous equipment inspections. Presently finishing OOW license examinations and certifications.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Deck Cadet
Royal Caribbean International
05.2024 - 11.2024
- Enhanced technical skills via practical experience operating on-board tools, machinery, and equipment.
- Contributed to skill development by routinely attending organized crew readiness sessions.
- Updated, maintained and prepared photocopies of checklists, familiarization lists, and key logs.
- Assisted officers in inspecting lifesaving appliances, firefighting equipment, and navigational devices.
Deck Cadet
Transporte Marítimos De California
04.2023 - 05.2024
- Supported navigation operations to ensure secure travel.
- Evaluated lifesaving and visual-signaling equipment for flaws.
- Executed routine cleaning procedures to maintain a hazard-free deck space.
- Executed routine deck maintenance and addressed abnormalities.
Deckhand
Royal Carribean International
08.2022 - 04.2023
- Conducted various maintenance tasks including painting, rust removal, and equipment lubrication.
- Enhanced communication within the team for smooth execution of critical activities.
- Managed lines expertly during mooring operations.
- Assisted in docking maneuvers, ensuring successful berthing at multiple ports.
Customer Service Representative
Integon (National General)
08.2021 - 07.2022
- Elevated customer happiness by quickly responding to inquiries and furnishing correct details.
- Built strong relationships with customers using active listening skills.
- Resolved customer queries with efficiency and accuracy.
- Achieved service level targets for customer calls.
Customer Service Representative
TELVISTA
02.2021 - 07.2021
- Utilized empathetic approach to resolve complaints effectively.
- Maintained professionalism while resolving conflicts under pressure.
- Ensured accuracy in responses, fostering trust with customers.
- Answered customer inquiries about products, services, and company details.
- Addressed escalations promptly, ensuring favorable outcomes for both parties.
Education
Bachelor's Degree - Navigation Sciences
Escuela Nautica De Mazatlán
Mazatlán, Sinaloa, México 07.2021
Skills
Bilingual (English & Spanish)
Timeline
Deck Cadet
Royal Caribbean International
05.2024 - 11.2024
Deck Cadet
Transporte Marítimos De California
04.2023 - 05.2024
Deckhand
Royal Carribean International
08.2022 - 04.2023
Customer Service Representative
Integon (National General)
08.2021 - 07.2022
Customer Service Representative
TELVISTA
02.2021 - 07.2021
Bachelor's Degree - Navigation Sciences
Escuela Nautica De Mazatlán
Similar Profiles
Nuria Martinez CarreteroNuria Martinez Carretero
Cruise Ship Chief Nurse at Royal Caribbean InternationalCruise Ship Chief Nurse at Royal Caribbean International
Weslley FrickWeslley Frick
Sports Senior Staff at Royal Caribbean InternationalSports Senior Staff at Royal Caribbean International
Miroslav IlievMiroslav Iliev
2nd Engineer at Royal Caribbean International Ltd.2nd Engineer at Royal Caribbean International Ltd.
Alexandru DumitruAlexandru Dumitru
Casino Dealer at Royal Caribbean InternationalCasino Dealer at Royal Caribbean International
María Fernanda Arias MendozaMaría Fernanda Arias Mendoza
Administrativo at Combustibles y servicios cordilleraAdministrativo at Combustibles y servicios cordillera