Emanuel Hernandez
Marino Mercante
San Felipe
Summary
Dynamic and bilingual professional with a strong background in maritime operations at Royal Caribbean International. Proven problem-solver and effective communicator, adept at enhancing team collaboration and ensuring safety through meticulous equipment inspections.
Overview
4
4
years of professional experience
2
2
Languages
5
5
Certificates
Work History
Deck Cadet
Royal Caribbean International
05.2024 - 11.2024
- Enhanced technical skills via practical experience operating on-board tools, machinery, and equipment.
- Contributed to skill development by routinely attending organized crew readiness sessions.
- Updated, maintained and prepared photocopies of checklists, familiarization lists, and key logs.
- Assisted officers in inspecting lifesaving appliances, firefighting equipment, and navigational devices.
Deck Cadet
Transporte Marítimos De California
04.2023 - 05.2024
- Supported navigation operations to ensure secure travel.
- Evaluated lifesaving and visual-signaling equipment for flaws.
- Executed routine cleaning procedures to maintain a hazard-free deck space.
- Executed routine deck maintenance and addressed abnormalities.
Deckhand
Royal Carribean International
08.2022 - 04.2023
- Conducted various maintenance tasks including painting, rust removal, and equipment lubrication.
- Enhanced communication within the team for smooth execution of critical activities.
- Managed lines expertly during mooring operations.
- Assisted in docking maneuvers, ensuring successful berthing at multiple ports.
Customer Service Representative
Integon (National General)
08.2021 - 07.2022
- Elevated customer happiness by quickly responding to inquiries and furnishing correct details.
- Built strong relationships with customers using active listening skills.
- Resolved customer queries with efficiency and accuracy.
- Achieved service level targets for customer calls.
Customer Service Representative
TELVISTA
02.2021 - 07.2021
- Utilized empathetic approach to resolve complaints effectively.
- Maintained professionalism while resolving conflicts under pressure.
- Ensured accuracy in responses, fostering trust with customers.
- Answered customer inquiries about products, services, and company details.
- Addressed escalations promptly, ensuring favorable outcomes for both parties.
Education
Bachelor's Degree - Navigation Sciences
Escuela Nautica De Mazatlán
Mazatlán, Sinaloa, México 07.2021
Skills
Bilingual (English & Spanish)
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Active Listening
Multitasking Abilities
Certification
Certified [Electronic Chart Display and Information Systems] - [11/28/2025 - 11/27/2030]
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Licensed [OOW] - [Timeframe]
04-2026
Certified [Electronic Chart Display and Information Systems] - [11/28/2025 - 11/27/2030]
11-2025
Certified [General Operator of the Global Maritime Distress and Safety System] - [11/13/2025 - 11/12/2030]
11-2025
Certified [Radar and Arpa Operator] - [12/05/2025 - 12/04/2030]
11-2025
Certified [Updating for Deck Officer] - [12/12/2025 - 12/11/2030]
11-2025
Deck Cadet
Royal Caribbean International
05.2024 - 11.2024
Deck Cadet
Transporte Marítimos De California
04.2023 - 05.2024
Deckhand
Royal Carribean International
08.2022 - 04.2023
Customer Service Representative
Integon (National General)
08.2021 - 07.2022
Customer Service Representative
TELVISTA
02.2021 - 07.2021
Bachelor's Degree - Navigation Sciences
Escuela Nautica De Mazatlán