Emilia Cota Ricoy
Plano, Texas
Summary
I am a hard working student , I have experience in different settings and collaborations. I am capable of executing creative and cognitive projects, with great detail and efficiency. I am driven and learn quickly. I have the ability to be team player while being a reliable business professional.
Overview
9
9
years of professional experience
Work History
Intern
Dallas Market Center
04.2023 - Current
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Tutor
Private Business
01.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Taught students remotely using online video chat platform and other delivery channels.
- Met with parents to discuss student progress and address concerns.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Assisted students in developing study skills and strategies.
- Developed methods to motivate and engage students in learning.
Hostess
Haywire
04.2015 - 06.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Assistant
ThreePDS
01.2021 - 07.2022
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Interdisciplinary Art
University of North Texas
Denton,Texas 05.2024
Skills
- Outstanding Communication Skills
- Quality Control
- Team Collaboration
- Social Media Sites
- Records Administration
- Creative and Resourceful
- Complex Problem-Solving
- Administrative Support
- Attention to Detail
- Telephone Etiquette
- Copying Documents
- Idea Brainstorming
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Intern
Dallas Market Center
04.2023 - Current
Assistant
ThreePDS
01.2021 - 07.2022
Tutor
Private Business
01.2020 - Current
Hostess
Haywire
04.2015 - 06.2023
Bachelor of Arts - Interdisciplinary Art
University of North Texas
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