Emiliano Duvignau Barroso
Summary
As a Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I consider my self as a hardworking and passionate job seeker with strong organizational skills and passionate about customer service
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Old Navy
02.2019 - 09.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Rotated merchandise and displays to feature new products and promotions..
Education
Bachelor of International Economic Relations - Business Economics
Siglo XXI University Campus
AV. ZINACANTEPEC, C. BARBABOSA06.2023
Skills
- Business Development
- Goals and Performance
- Mentoring and Coaching
- Customer Experience
- Human Resource Policies
- Customer Service and Engagement
- Retail Operations
- Problem-Solving
- Product and Service Sales
- Customer Relations
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Our team of managers won the international visual recognition contest April 2022.
- Resolved product issue through consumer testing.
Certification
- Certified Yo sé de género 1-2-3: Conceptos básicos de género; Marco internacional para la igualdad de género; y Promoción de la igualdad de género en el sistema de la ONU, UN WOMEN - MAY 2023
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Assistant Store Manager
Old Navy
02.2019 - 09.2023
Bachelor of International Economic Relations - Business Economics
Siglo XXI University Campus
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