Emiliano Gonzalez
Supervisor|Technical Analyst
Monterrey
Summary
I am a dedicated Supervisor with nearly a year of experience leading teams and ensuring exceptional customer interactions at J. Crew. As I pursue a transition to a Technical Analyst role within the same organization, I am excited to blend my foundational leadership skills with a growing interest in technical complexities. My goal is to contribute my innate analytical thinking and a strong eagerness to learn to the challenges of the technical domain.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Supervisor
XtendOps
Monterrey
08.2020 - Current
- Conducted coaching and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Sales Representative
Global Telesourcing
Monterrey
01.2019 - 07.2020
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
Assistant Store Manager
Rue 21
McAllen
06.2015 - 09.2018
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Information Technology - Networking And System Security
California Intercontinental University
Irvine, CA 04.2022 - Current
Skills
Problem-Solving
undefinedTimeline
Bachelor of Information Technology - Networking And System Security
California Intercontinental University
04.2022 - Current
Supervisor
XtendOps
08.2020 - Current
Sales Representative
Global Telesourcing
01.2019 - 07.2020
Assistant Store Manager
Rue 21
06.2015 - 09.2018
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