Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emiliano Martinez

Customer Service Representative
Tepoztlan

Summary

Proven expertise in customer relations and problem resolution, honed at Teleperformance and other companies. Excelled in de-escalation techniques and Microsoft Office Suite, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in client loyalty through exceptional service and adept handling of high-stress situations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Store Manager

Maori
06.2023 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Waiter

Jengibre Sushi Bar & Wok
01.2023 - 05.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

Restaurant Cashier

Mercado El Mango
01.2022 - 04.2022
  • Assisted in menu knowledge training for new employees, contributing to improved team performance.
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.

Education

High School Diploma -

Colegio De Bachilleres
Ciudad De México
05.2001 -

Skills

    De-Escalation Techniques

    Customer Relations

    Problem Resolution

    Computer Proficiency

    Call Center Operations

    Customer satisfaction measurement

    Client Relations

    Microsoft Office Suite

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Customer Service Representative

Teleperformance
09.2023 - Current

Store Manager

Maori
06.2023 - 08.2023

Waiter

Jengibre Sushi Bar & Wok
01.2023 - 05.2023

Restaurant Cashier

Mercado El Mango
01.2022 - 04.2022

High School Diploma -

Colegio De Bachilleres
05.2001 -

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Emiliano MartinezCustomer Service Representative